Melissa made a great suggestion.
The feedback from our team was that team tasks and requests are not easily visible and will get overlooked. They really did not like the fact that there is not a single view that shows ALL of the work that has been requested of them and their team(s), in addition to ALL of the work to which they are already committed.
In response to this, I made a new dashboard called "Incoming Work & Committed Work", and added the dashboard to everyone's Projects landing page (in a tab called "Pending Work"). It includes five reports:
- My Incoming Ad Hoc Tasks (Work requested of me by other users, but not yet accepted)
- My Incoming Requests (Requests routed to me by a queue, but not yet accepted)
- Project Tasks Assigned to Me (Incomplete tasks assigned to me)
- Tasks Assigned to My Teams (Incomplete tasks assigned My Teams, grouped by Team)
- Requests Assigned to My Teams (Requests made to My Teams, grouped by Team)
The above works, but is not a very compact view and gets pretty messy if the user belongs to many teams (even with the grouping applied.)
I think in general, the My Work landing page needs to be re-thought so it can better display all of a user's pending work without them having to navigate through multiple landing pages and tabs.