Make it more obvious that a request has a resolving object | Community
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DrewCo
Level 4
February 5, 2018
New

Make it more obvious that a request has a resolving object

  • February 5, 2018
  • 3 replies
  • 425 views

Some of our users have trouble determining the difference between a request they submitted and it's resolving object. They'll go back and leave an update on the request when the work is being done on the object.

It would be beneficial to have a more obvious indicator that the item you're looking at has a resolving object. If you were making an update there could be a popup box or something, and in the title of the request have an indicator as well.

    3 replies

    S
    SusanHa1
    Level 3
    February 5, 2018

    YES, 1 million yesssss'

    K
    KatieGe1
    Level 2
    October 12, 2018

    I love this idea! Even something as simple as a note in the update stream would be extremely helpful. Something like "__User__ converted this issue/request into __New Object__." and whether or not it's an active link would be determined by the original requester's access to the resolving object.

    SarahWilkersonCA
    SarahWilkersonCA
    Level 7
    March 19, 2019

    Yes! I was going to submit this too.

    Show, very clearly, that a request has been converted & provide link to project (not just hidden at the very bottom of the request details->overview tab).

    And allow ability to BLOCK updates/comments on a request that has been converted to a project. This would force users to update on the project instead of the original request.

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