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Improve error messages for Enhanced connector

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Level 2

2/21/24

Description - We would like to improve the error messages in Workfront when using Enhanced Connector

 

!) Linking when user does not have permission in Author and DAM is not down:

 

Current process: “Null” error is displayed to user.

Future process: application will display a Failure message prompting this “You do not have DAM Author permissions to link an asset. Access Help document in the Training and Help folder for more information.”

 

2) Pushing when user does not have permission in Author and DAM is not down:

 

Current process: “Null” error is displayed to user.

Future process: application will display a Failure message prompting this” You do not have DAM Author permissions to push an asset. Access Help document in the Training and Help folder for more information.”

 

3) If System is down - server error

Current process: “Server Error” error is displayed to user.

Future process: application will display a Failure message prompting this “Workfront connection to the DAM is currently down, please try again later or contact IT Support.

 

Why is this feature important to you - this will permit for better experience to user and more info to troubleshoot in case of issues