[CLOSED] - Alerts to Project Owner when Time Off Calendar entry impacts tasks | Community
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MarieKe1
Level 6
March 13, 2017
Archived

[CLOSED] - Alerts to Project Owner when Time Off Calendar entry impacts tasks

  • March 13, 2017
  • 16 replies
  • 2137 views

This post has been closed as a duplicate. All votes have been moved to the original: NOTIFICATION WHEN RESOURCE IS SCHEDULED FOR TIME OFF

We encourage our staff to use the time off calendar because it will help our tasks/projects be more accurate but there are 2 issues with the calendar:

1. There is no notice to the Project Owner. As the PM, I think my project is fine until one of my task assignees takes off an extended time. The assignee updates the calendar, which pushes out my project - but I "never" get a notice or alert!

2. As the admin, I have fielded many calls from PM's who cannot figure out why the "system" is not calculating the dates correctly. The PM has already spent a great deal of time trying to determine what is going on. Often I find it is caused by the Time Off Calendar --- the assignee is not in the office during the planned task completion time, so the planned completion date is pushed out.

    16 replies

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    M
    MarieKe1Author
    Level 6
    March 21, 2019

    Where did all the votes go?

    S
    Community Advisor
    Sheri_WhittenCommunity Advisor
    Community Advisor
    March 22, 2019

    Hi Marie! I just found this idea to vote on and I wondered why I was only the 2nd vote...?? It seems like this is a popular request - hopefully the missing votes can be found.

    C
    CustomerSu
    Level 10
    March 22, 2019

    Hi Marie and Sheri,

    We had identified this as a duplicate idea of https://support.workfront.com/hc/en-us/community/posts/115001222987-Notification-When-Resource-is-Scheduled-for-Time-Off

    We merged this idea to the linked idea above and all of the votes moved successfully. However, the expected "[CLOSED] as this idea was merged" text was not added.

    We will resolve this now. Sorry for any confusion this may have caused.

    S
    Community Advisor
    Sheri_WhittenCommunity Advisor
    Community Advisor
    March 25, 2019

    Thank you, Josh - appreciate the update.

    M
    MarieKe1Author
    Level 6
    March 25, 2019

    Thank you Josh - I appreciate you letting us know that the votes were moved. In the future, when votes are moved, could Workfront add a comment to each of the issues logged letting us know. This will help us in a few ways: 1) It will provide us a history of what occurred, 2) We will know why an item has no votes and 3) It will allow us to then follow the new issue where you placed the votes.

    I did check the one where the votes were moved to - it has 123 votes but is still listed as not planned. That's discouraging that so many of us are requesting something, it's over the threshold & it's still not planned.

    C
    CustomerSu
    Level 10
    March 25, 2019

    Yes, we have been updating the main idea comment with the duplicate information but we can also add a comment. Thanks for the feedback to make sure we are communicating the correct information.

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