Bulk edit request queue - routing rule details | Community
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Level 4
July 31, 2017
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Bulk edit request queue - routing rule details

  • July 31, 2017
  • 1 reply
  • 357 views

would love the ability to bulk edit like fields in routing rules / queue topcis / topic groups.

or even in menu/line editing instead of having to go into each specific one

1 reply

Level 4
January 2, 2020

Seconded! (Although, you can currently inline edit the queue topic/topic group fields by exposing them in a report or view). Being able to bulk edit would be ideal.