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Level 2
May 16, 2025
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Automate external user approval process

  • May 16, 2025
  • 2 replies
  • 375 views

Description - After Adobe Admin Console migration, external users created in Workfront need to be approved by system administrators, otherwise their accounts won't be active, and they won't be able to use Workfront. This is very time-consuming especially for larger organizations with 6k+ users. So, we would benefit from having an "action" available in Workfront Fusion that would automate the approval process for us.

Why is this feature important to you - This will eliminate the manual effort of approving every user created in the system on daily basis. It will save time for the system administrators to look for the approvals daily and approve. It will also save the waiting time of the user, so they don't have to wait for approval to be able to use Workfront.

How would you like the feature to work - an Action should be available in Workfront Fusion in the Update record -> "User" record type, so it can approve the users automatically.

Current Behavior - at the moment when external users are created in Workfront, they stay deactivated until an admin goes and manually approves them, only then they become active and can start using Workfront.

2 replies

May 21, 2025

Were you able to figure this fusion scenario out? I am also looking to do the same thing.

GayaneSiAuthor
Level 2
May 26, 2025

I was advised by Adobe that they don't have this action available for Fusion yet, so they asked me to submit it as an idea. So, at the moment we, as system administrators, approve these users daily through a report in bulk but can't automate it.