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M
MeganDice
May 24, 2023
New

Allow multiple requests linked to one project

  • May 24, 2023
  • 6 replies
  • 1168 views

Description-Multiple request would be linked to one project.  This way all requests that have been worked can be tracked but multiple projects do not have to be opened for similar requests that may come from different departments or different timeframes.   

Why is this feature important to you - Shows accurate representation of requests received and work completed through reports.

How would you like the feature to work - Current request and project linkage would allow for multiple requests to be tied to a project.

Current Behaviour - Only 1 request can be tied to one project.  If an additional request for similar work within the scope of the project is received that request has to be made a separate project or closed.

6 replies

Madalyn_Destafney
Community Advisor
Madalyn_DestafneyCommunity Advisor
Community Advisor
May 24, 2023

You are able to convert an issue multiple times into different projects...

If this helped you, please mark correct to help others : )
M
MeganDiceAuthor
May 24, 2023

That's great but we were hoping for the opposite.  To have multiple issues on just one project.  I was told this isn't currently possible.  

Madalyn_Destafney
Community Advisor
Madalyn_DestafneyCommunity Advisor
Community Advisor
May 24, 2023

Yes, you can have multiple issues within 1 project just like you can have multiple tasks in a project. On the left panel of a project, you'd add them into the Issues tab. 

 

If this helped you, please mark correct to help others : )
M
MeganDiceAuthor
May 24, 2023

Thank you for this idea.   Do you know if there is a way to manually add the additional issue to the project from a request? 

Heather_Kulbacki
Community Advisor
Heather_KulbackiCommunity Advisor
Community Advisor
May 25, 2023

If you're in an issue, you can click the More menu (3 dots next to the issue name) and Move that issue to any project that you want.

 

Alternatively on the issue Details, you can select the Issue Relationships > Resolved By > Project

Then in the project field set that issue to be resolved by any project, so that when the project closes the issue will also close.

A single project can resolve multiple issues, but a single issue can't be resolved by multiple projects.

Manually connecting an issue to a project via the 'resolved by' has to be done on the issue.

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MeganDiceAuthor
May 25, 2023

@heather_kulbacki Thank you for this!  I think this is the solution we were looking for.  

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