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Allow instance access to support entire time a ticket is open

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Level 4

12-02-2021

It would be helpful if once we create a ticket with support and have granted access that 1) they get notified automatically once we grant access without us having to email them back to say we did it and 2) their access remains "open" the entire time the ticket is open and then expires once the ticket is closed. It is really frustrating when you have a more complex ticket or if support is busy and take a few days work on it that you continually have to keep getting emails to grant them access again.