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MoniqueEvans
Community Advisor
MoniqueEvansCommunity Advisor
Community Advisor
October 11, 2022
New

Add Primary Contact to Issue Header Options

  • October 11, 2022
  • 1 reply
  • 489 views

Description - Requested By is the Entered By Name, the person who submits the request may not be the person that is making the request. This happens often when a project manager or admin gets emailed a request and submits on the requesters' behalf.

Why is this feature important to you - The Primary Contact is the most relevant person aside from the assignments and necessary for communication. Having this information in the header will save 2 - 3 clicks on every issue and lessen confusion for users.

How would you like the feature to work - The feature would work exactly as the "Requested By" header option

Current Behaviour - Showing Requested By and reminding teams that if they see someone from the internal team or a Workfront admin they should navigate to overview to identify the Primary Contact

    1 reply

    Heather_Kulbacki
    Community Advisor
    Heather_KulbackiCommunity Advisor
    Community Advisor
    October 12, 2022

    This would be super helpful. We have teams that create issues as part of their planning process, sometimes creating issues months ahead of those issues coming over to the creative team. It's not uncommon for the person who entered the issue to have left the position or the company by the time that issue is ready for creative and the Primary Contact has been updated to the person now responsible for that issue.

     

    Similarly, we would like to be able add Sponsor to the project headers so users don't have to click into the overview there.

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