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Ability to change the routing/"Path" of a submitted request

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Level 6

7/13/17

Would love to have the ability to change the routing/"Path" (located in Issue Details tab / Overview Sub-tab) of a submitted request? It happens when the Requestor incorrectly selects it from the get-go so it does not appear in the correct team(s) queue.

Since the Queue Topic can be edited, it would be nice if it would automatically change the Path associated or simply have the ability to change it manually.

Thanks in advance!

12 Comments

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Level 2

3/11/24

Chiming in to vocalize our support for this idea.  We would also agree that the ideal state would be automatically updating the path when the queue topic is changed.

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Level 1

8/1/24

This will be much helpful if we could have a drop-down option to move the request to different queue.

People keep doing this manually consistently doing double work after making a mistake and have no option than deleted and start all over.