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SamyukthaPa2
Level 2
April 9, 2025
Question

Watch event for Access Level change from System

  • April 9, 2025
  • 2 replies
  • 436 views

Hi All,

 

Is there any way to trigger a watch event when user Access Level change automatically. I know we can use Joural Entry but I can't filter by UserName=System.

 

Any Idea! Thanks in Advance

    2 replies

    RowvillBh1
    RowvillBh1
    Level 5
    April 10, 2025

    Hi Samyuktha,

     

    You can use User ID instead or even better create a watch event for the record type : User. Select the event as New Event. Then in the filters add Access level ID, operator should be changed. Record Origin : Updated Records Only. This will trigger the event for any users where the accesslevelID is changed. 

      S
      SamyukthaPa2Author
      Level 2
      April 10, 2025

      Hi @rowvillbh1 , 

       

      Thanks for the response!

       

      if i trigger when access level change but even if any other admins change also it will trigger but i'm looking for only system generated and also i don't find ID for "system" user

      _Manish_Singh
      _Manish_Singh
      Level 9
      April 10, 2025

      I'm not sure, but a 'system' account might not have a userID. So, try setting the userID = null filter and see if that works.

      kautuk_sahni
      Community Manager
      kautuk_sahniCommunity Manager
      Community Manager
      July 29, 2025

      @samyukthapa2 Just checking in — were you able to resolve your issue? We’d love to hear how things worked out. If the suggestions above helped, marking a response as correct can guide others with similar questions. And if you found another solution, feel free to share it — your insights could really benefit the community. Thanks again for being part of the conversation!

      Kautuk Sahni
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