Qualtrics Fusion Module can't add connector -"failed to call external rpc: failed rpc service call for...Received error response from rpc service: SC424 - failed to execute rpc call: [401] Status Code Error: 401 "

[EdwardDe2]

When I'm trying to add the connector for Qualtrics I'm getting the following error:

failed to call external rpc: failed rpc service call for qualtrics@1 attach:qualtrics: Received error response from rpc service: SC424 - failed to execute rpc call: [401] Status Code Error: 401

• failed rpc service call for qualtrics@1 attach:qualtrics: Received error response from rpc service: SC424 - failed to execute rpc call: [401] Status Code Error: 401

I've used the Qualtrics API a little bit and I know the API key and data center I'm using are right but this isn't working and I'm not sure why. 

[monicacardoso · Accepted solution]

Hi @EdwardDe2, 

Thank you for your question! I know this was submitted a while back, but are you still seeing this behavior? 

The error code 401 means “Unauthorized”, the Qualtrics API is rejecting your authentication attempt. SC424 is an internal error code indicating that the connector failed to establish a valid session with Qualtrics.

We would have to look at specific examples in order to provide more information. If you're still seeing this behavior and haven't submitted a ticket, please reach out to Workfront Support. We will be more than happy to take a closer look into this. 

- Monica