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ashg1
January 5, 2024
Question

New requests not converting to a Project

  • January 5, 2024
  • 1 reply
  • 444 views

Fusion scenario is not picking up my newly created issues for Project conversion whereas, it is doing for my other team mates. I own that Fusion connection and have Workfront system admin access. I also tried changing the Request Queue owner to my other team mate with system admin access but no luck.

What could be the reason, any suggestion please?

 

Thanks,

Ash

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1 reply

lgaertner
lgaertner
Level 9
January 8, 2024

Hello Ash,

 

as you own the Fusion connection as well as being System admin I think that you checked 
"Exclude updates made by this connection" in your webhook configuration.

 

 

 

But I would recommend to keep this and use another user for Fusion, as the scenario could go into a loop:

  • You manually make an edit in Workfront to trigger the webhook
  • The webhook sends the update to Fusion
  • The fusion scenario starts
  • The fusion scenario updates your custom field with (now) (which is date/time)
  • Fusion's update triggers the webhook
  • The fusion scenario starts
  • The fusion scenario updates your custom field with (now) (new date/time)
  • repeat steps 5 - 7 forever

This can be prevented by excluding the Fusion user from triggering the webhook.

 

Regards

Lars

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