Is there a way to add request / issue contribute access to a "team" based on the requesters "team"?

Question

In our instance most Request Queues are available system wide but the requests are routed to a landing project that the team working on those requests have manage access along with contribute access for the individual that made the request.

The requesters teams would like to see and contribute to any requests made by their team (except HR requests) in case someone is out or the like.

What I would like to do is add contribute access to all requests made by a member of a particular team to their entire team. Does anyone know of a way to do this either direct in Workfront or via Fusion?

Thank you in advance for any suggestions.

Dawnmarie

DawnmarieD · Accepted Answer

Good afternoon,

Thank you for your input on this question. There were a couple of things provided that did not align and posed issues such as accessorObjCode cannot be null.

This was the working result.

Thank you for the head start.

=D

SuryaLakhani · Answer

Hi,

You can do this using fusion. You would need an Instant trigger that watched for new issues. Once you have the issue details, use that to get the requestor's team, and then use the following custom API call to give access to the requestor's team to the object:

PUT

project/{{proejctID}}/share?accessorID={{teamID}}&accessorObjCode=TEAM&coreAction=EDIT

You can create a report for users to see requests submitted by their team members using the Wildcard filter.

Sign up

Login with SSO

Login to the community

Login with SSO

Scanning file for viruses.

This file cannot be downloaded