How to format a text generated by Fusion in JIRA

Question

Hi team,

We integrated Worfront to JIRA using Fusion. We create JIRA tickets using automation, which generates a payload that we load in the JIRA description based on the fields filled in an Intake Form.

We are having trouble formatting this payload. Is there a way to send bold text through Fusion?

I did some research in the community posts but did not get anything really clear on how to do this in cases like that.

Thank you so much for helping me with that. 🙂

Sven-iX · Accepted Answer

Hi @renataco

This is less a Fusion question and more of a JIRA topic: We can send almost anything with Fusion, the question is what the recipient does with what se send.

Per their docs, Atlassian's textarea (ie multiline text fields with formatting) are of a special type that expects JSON

https://developer.atlassian.com/cloud/jira/platform/apis/document/structure/

It looks similar to the Draft.JS structure Workfront uses.
My suggestion, try to read a record that has HTML fields and see what the content looks like.

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