Does anyone have an example of how to create a Queue Topic Group (QUETGP)? | Community
Skip to main content
Level 2
February 22, 2024
Solved

Does anyone have an example of how to create a Queue Topic Group (QUETGP)?

  • February 22, 2024
  • 1 reply
  • 604 views

Does anyone have an example of how to create a Queue Topic Group (QUETGP)?

I keep getting errors around the parentID ...and not sure what I would put in there.

 

Honestly, I don't understand why a Topic Group would even need a parent.  Isn't the hierarchy:
QUED (queue) --> QUETGP (topic group) --> QUET (queue topic)?

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
Best answer by lgaertner

Hello daBellows,

 

To create a Queue Topic Group this body works for me, if the parentID is set to the ID of another Queue Topic Group.
So you would get a sub topic group...

 

 

{ 'name': 'Linux', 'objCode': 'QUETGP', 'customerID': '<customerID>', 'description': '', 'parentID': '<ID of Queue Topic Group>', 'queueDefID': '<field "Queue Definition ID" from Queue Project>' }

 

 

When searching through the existing topic groups using Fusion / the API, I see that parentID is always filled, but I do not have any idea, where this ID comes from. It is not the ID of the queue project...

 

 

Regards

Lars

1 reply

lgaertner
lgaertnerAccepted solution
Level 9
February 26, 2024

Hello daBellows,

 

To create a Queue Topic Group this body works for me, if the parentID is set to the ID of another Queue Topic Group.
So you would get a sub topic group...

 

 

{ 'name': 'Linux', 'objCode': 'QUETGP', 'customerID': '<customerID>', 'description': '', 'parentID': '<ID of Queue Topic Group>', 'queueDefID': '<field "Queue Definition ID" from Queue Project>' }

 

 

When searching through the existing topic groups using Fusion / the API, I see that parentID is always filled, but I do not have any idea, where this ID comes from. It is not the ID of the queue project...

 

 

Regards

Lars