Assigning multiple people to an issue

[FlorenceCr]

I have a request queue that routes to Team A. Based on a custom field, I would like to reassign a request from Team A to 2 individual users. Using Fusion, I am able to assign the request to 1 individual but Team A still shows up and I can't add the 2nd individual. How can I "unassign" Team A and assign a 2nd user? Any help would be appreciated.

[ChrisStephens]

You have to unassign the team originally assigned, which can be done using the "Unassign" function on the misc. actions module in Fusion.

[maura-k]

I am trying to do the same thing. Were you able to get this to work? I am not able to get the Team to be unassigned using the "unassign" action in the Misc Actions.

[FlorenceCr]

I ended up using the Delete Record module and Record Type "Assignment".