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Assigning multiple people to an issue


Level 3

I have a request queue that routes to Team A. Based on a custom field, I would like to reassign a request from Team A to 2 individual users. Using Fusion, I am able to assign the request to 1 individual but Team A still shows up and I can't add the 2nd individual. How can I "unassign" Team A and assign a 2nd user? Any help would be appreciated.

1 Reply


Community Advisor

You have to unassign the team originally assigned, which can be done using the "Unassign" function on the misc. actions module in Fusion.