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F
FlorenceCr
Level 3
November 20, 2023
Question

Assigning multiple people to an issue

  • November 20, 2023
  • 2 replies
  • 653 views

I have a request queue that routes to Team A. Based on a custom field, I would like to reassign a request from Team A to 2 individual users. Using Fusion, I am able to assign the request to 1 individual but Team A still shows up and I can't add the 2nd individual. How can I "unassign" Team A and assign a 2nd user? Any help would be appreciated.

2 replies

ChrisStephens
Community Advisor
ChrisStephensCommunity Advisor
Community Advisor
November 27, 2023

You have to unassign the team originally assigned, which can be done using the "Unassign" function on the misc. actions module in Fusion.

M
maura-k
Level 3
October 6, 2025

I am trying to do the same thing. Were you able to get this to work? I am not able to get the Team to be unassigned using the "unassign" action in the Misc Actions.

F
FlorenceCrAuthor
Level 3
October 6, 2025

I ended up using the Delete Record module and Record Type "Assignment". 

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