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ibmfur
Level 3
October 9, 2024
Question

Address concerns about Fusion's performance

  • October 9, 2024
  • 1 reply
  • 514 views

Hi everyone,

 

I wanted to get your thoughts on how we can address the client's concerns about Fusion's performance in a global rollout.

 

Our plan involves using Fusion for real-time triggers and populating custom forms, but the client has expressed concerns about performance and uptime—specifically, how smoothly Fusion can support these activities without experiencing latency or downtime.

 

Any suggestions on how we should approach this?

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1 reply

Sven-atClient
Sven-atClient
Level 3
October 10, 2024

Hi @ibmfur 

 

Here's what I recently received from Adobe Support

 

The Event Subscriptions Manager has confirmed the following:
We guarantee an event will be triggered within a respectable timeframe i.e. we don't consider a long delay until our average delivery time is above 5 minutes.
Our p90 delivery time hovers around 5-10 seconds usually, but there are times when we have very high traffic among many customers,which can cause delays up to that 5 minute mark.
We are working on ways to reduce that time, but right now, customers should expect to occasionally have delays.

In other words - there can be significant delays and there's no fix for it. 

 

To be fair, I see most scenarios received their events within 1-5 second. Fusion execution is quick as well. 

 

The point to make with your client is that Fusion is not a way to create an interactive Workfront experience. Fusion is an integration platform, SaaS, and as part of its architecture, message/actions get queued. If there's congestion, you will see delays. 

 

I explain Fusion as "macros that automate what a human could/would do" - and that means some changes won't always happen as fast as we'd like, from a UX perspective. 

 

So net-net: I am not worried about Fusion "uptime" - it's been pretty solid in my experience. Educate your client about Fusion, and that "immediate action" is a misplaced expectation.

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