Adding updates/notes/comments to an issue/request

[Darsh]

I'm trying to work out how to get a Fusion workflow to add an update/note/comment to a request (issue) but I seem to be missing the obvious as I can't work it out. All I want to do is post "this action was performed by Fusion automation" so it's clear that it wasn't done manually.

I've seen suggestions that this could be done through either an "create record" module or a custom API post but I've not had any success in doing this. Which field should I be using and which module is best suited for this?

[KellieGWAB · Accepted solution]

You'll want to use the create record > record type= update

[Darsh]

Thanks! It looks so simple but I keep getting this error:

[Darsh]

Oh, I needed to set the Object Type as an Issue and it worked!

Thanks so much for the swift response!

[KellieGWAB]

Sorry forgot to check that box for my screenshot. Glad you figured it out.