Welcome to the Workfront Experience League Community! | Adobe Higher Education
Skip to main content
jon_chen
Community Manager
jon_chenCommunity Manager
Community Manager
July 21, 2022

Welcome to the Workfront Experience League Community!

  • July 21, 2022
  • 8 Antworten
  • 9921 Ansichten

Hello Workfront Community members! 

 

We’d like to welcome you to the new Workfront Community on Experience League! As you may have seen in our previous communications, we’ve migrated the Workfront Community to the broader Experience League in a concerted effort to streamline our solution communities across a single platform, bring the many benefits of the Experience League platform to our Workfront Community members, and migrate our Community members onto the Adobe ID system.  

 

Just like the old Workfront Community, this Community will be your all-inclusive destination for asking questions, providing feedback to our Product teams, reading about complex topics, networking with your Community peers, opening cases with our Support teams, and much more. You’ll also notice a multitude of feature enhancements and UX improvements which will make your Community experience more efficient and easier to use!   

 

Additionally, you will now have direct access to the Experience League learning platform, which is designed to offer you a personalized learning path full of interesting courses, detailed documentation, video tutorials, and instructor-led training to bring your solution expertise to the next level.  

 

For more information on how to make the most out of your new Community, check out our multi-series how-to guides below. You’ll find extensive walkthroughs on how to set up your email digest, what to expect when logging into the new Community for the first time, how to navigate the new Support portal, and much more. Feel free to navigate to any of the section below:

As always, if you have any questions, comments, or feedback, please feel free to respond to this thread or send me a direct Community message.  

 

    Dieses Thema wurde für Antworten geschlossen.

    8 Antworten

    S
    sljonashi
    Level 4
    August 2, 2022

    My account did not transfer over, I'm the Admin for my organization and I can't submit a service ticket.

     

    Update: After working with Adobe and my IT department we discovered that one of our web filters was blocking the login. We added the IP to our filter and now have access. Thanks everyone for your assistance and guidance.

      JohnJOSullivan
      JohnJOSullivan
      Level 5
      August 2, 2022

      Same. None of us from our organization are able to submit or view our previously submitted tickets. I called support, but it's still not working. Soo...looks like I'm calling again.

        SarahNau
        Adobe Employee
        SarahNauAdobe Employee
        Adobe Employee
        August 2, 2022

        Hello - please call 1-844-306-4357 and they can assist in getting you setup.

          ChrisBudgen
          ChrisBudgen
          Level 5
          August 2, 2022

          Where can we find the "know issues" section?

          jon_chen
          Community Manager
          jon_chenCommunity ManagerAutor
          Community Manager
          August 2, 2022

          Hey @chrisbudgen I believe you're referring to the Workfront Known Issues page. Please let me know if that works! 

          test signature
            ChrisBudgen
            ChrisBudgen
            Level 5
            August 3, 2022

            Thanks, that was exactly what I was looking for.

            M
            MichelleMc6
            Level 3
            August 2, 2022

            Good morning - I also lost my admin access as well and am the Sys Admin for my company. Please let me know how I can get my access back as I can't open a support ticket. Thanks! 

              SarahNau
              Adobe Employee
              SarahNauAdobe Employee
              Adobe Employee
              August 2, 2022

              Hello - please call 1-844-306-4357 and they can assist in getting you setup.

              M
              MichelleMc6
              Level 3
              August 2, 2022

              Where have all the Workfront training classes/paths gone? I’ve linked to https://experienceleague.adobe.com/?lang=en#learn and selected Workfront but the page is blank: https://experienceleague.adobe.com/?lang=en#dashboard/learning. Please provide the correct place to link to all the courses that were available on Workfront One. Thanks

                jon_chen
                Community Manager
                jon_chenCommunity ManagerAutor
                Community Manager
                August 2, 2022

                Hey @michellemc6 Thanks for your question. Per the Learning Walkthrough guide, please see the following links below:

                 

                Please note that we are facing a known issue where Workfront courses are not being published to the Learning Courses and Dashboard pages above. We are actively working to resolve this issue and the courses will be back online soon. Thanks for your patience. 

                test signature
                D
                DD1ggs
                August 2, 2022

                We lost our access to submit Workfront support cases. Please fix this--apparently lots of admins have the same issue.

                SarahNau
                Adobe Employee
                SarahNauAdobe Employee
                Adobe Employee
                August 2, 2022

                Hello - please call 1-844-306-4357 and they can assist in getting you setup.

                Madalyn_Destafney
                Community Advisor
                Madalyn_DestafneyCommunity Advisor
                Community Advisor
                August 2, 2022

                Hi there, where can we find the new version of the Innovation Lab to submit new tickets for people to vote on?

                If this helped you, please mark correct to help others : )
                  jon_chen
                  Community Manager
                  jon_chenCommunity ManagerAutor
                  Community Manager
                  August 2, 2022

                  Hi @madalyn_destafney Thanks for your question. The Innovation Lab has been integrated into the Workfront Experience League Community.

                   

                  You can access it by going to the Workfront Experience League Community and clicking the "Ideas" sub-tab at the top of the page. Alternatively, please click here for a direct link to the Innovation Lab space.

                  test signature
                    Madalyn_Destafney
                    Community Advisor
                    Madalyn_DestafneyCommunity Advisor
                    Community Advisor
                    August 3, 2022

                    Hi Jon, I saw that but the fact I didn't see any voting/idea statuses made me not sure if that was it. Are 'votes' just 'likes' now? I don't see any vote numbers or if these are delivered/on roadmap/etc. like the old Innovation Lab. I submitted an Idea today and someone liked it, is that considered a vote??

                    If this helped you, please mark correct to help others : )
                    Christina_Jarosz
                    Christina_Jarosz
                    Level 9
                    August 3, 2022

                    Hi @jon_chen - is there a preference for curating the 'Related Discussions' option when looking at the Workfront Community?

                     

                    It would be helpful if these related discussions were specific to the community you are in. I really have no need for a related discussion on XML for example, or another Adobe product that I don't use.

                    jon_chen
                    Community Manager
                    jon_chenCommunity ManagerAutor
                    Community Manager
                    August 9, 2022

                    Hey @christina_jarosz Thanks for your question. At this point, there is no way to curate the 'Related Discussions' option when viewing a specific Community. I do think this is a great suggestion and will pass your feedback onto the Product Management team. 

                    test signature
                    angielawrence
                    angielawrence
                    Level 4
                    August 11, 2022

                    Nevermind - found it!

                    Allgemeine NutzungsbedingungenAccessibility statement

                    Loading footer...