Unable to find a way to set up emails that alert users to task approvals | Adobe Higher Education
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Level 4
April 23, 2025
Frage

Unable to find a way to set up emails that alert users to task approvals

  • April 23, 2025
  • 3 Antworten
  • 1166 Ansichten

I have a situation where a team wants to have folks who don't do there day-to-day in Workfront receiving task alerts in sent to their work email accounts. The people we are wanting to do this for aren't using Workfront much, if at all, in their normal day-to-day. But the team that is looking into this does, and they need a means to track project proposal approvals inside of Workfront. However, I have not found a way to send task alerts to anyone's email via the email notification system Workfront has. I have seen a few things here and there that look like they are looking to do something similar, because a notification inside of Workfront isn't always effective for one reason or another.

 

So:

 

Bob is a group admin in Workfront.

Joe is his director, and rarely, if ever, uses Workfront.

 

  • Bob is sent a proposal request through Workfront.
    • Bob converts it to a project and then begins adding tasks
    • Bob needs Joe to either approve, or deny, this proposal
      • Bob creates a task that says "Approval required by Joe"
    • Joe gets a notification alert in his Workfront environment to approve/deny the proposal.
      • Joe is unaware that Bob has created a task that requires his approval because he spends most of his day in other services, or emails.
  • How can Bob send Joe an email alert about the task requiring approval from Workfront? Is this possible without complicated development (for example Workfront Fusion)?

Thank you.

3 Antworten

Madalyn_Destafney
Community Advisor
Community Advisor
April 23, 2025

Hi there, I'm a little confused because Joe's email alerts would go to his work email address, the email associated with his Workfront profile. So even if Joe's not in there every day, he can have the email notification on for 'a task is assigned to me' in this example and he'd get an email to his work email for it...

If this helped you, please mark correct to help others : )
MPH2Autor
Level 4
April 24, 2025

Email notifications are turned on, but the notifications are only being received inside of the Workfront environment. No emails are going out.

 

 

skyehansen
Community Advisor
April 23, 2025

similar confusion from me. 

1) is your environment configured to send email notifications?

2) has Joe inadvertently configured his account to switch them off?

3) is the project still in planning mode and hence not notifying anyone?

MPH2Autor
Level 4
April 24, 2025

1. This is our notification settings for the system:

 

2. Here is the account settings:

 

3. Project status is In Progress, Task is set to Pending Approval:

- Even after assigning the task, no email for the task being assigned, or requiring approval, is sent out. 

 

I feel like this shouldn't be as difficult as it is, but I am also certain that I am overlooking something pretty obvious.

 

Thank you,

Madalyn_Destafney
Community Advisor
Community Advisor
April 24, 2025

I'd check with your IT that the WF emails aren't being caught in a firewall or something, get the domain whitelisted.

If this helped you, please mark correct to help others : )
kautuk_sahni
Community Manager
Community Manager
July 29, 2025

@mph2 Just checking in — were you able to resolve your issue? We’d love to hear how things worked out. If the suggestions above helped, marking a response as correct can guide others with similar questions. And if you found another solution, feel free to share it — your insights could really benefit the community. Thanks again for being part of the conversation!

Kautuk Sahni