STOP GIVING OUR PEOPLE SURVEYS IN THE TOOL. | Community
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JohnJOSullivan
JohnJOSullivan
Level 5
February 16, 2023

STOP GIVING OUR PEOPLE SURVEYS IN THE TOOL.

  • February 16, 2023
  • 1 reply
  • 2319 views



STOP THIS ALREADY. 

 

We have asked twice for surveys to be disabled from our instance. We were told that they would be deactivated. Our people have been hit with two new surveys this week.

 

For the claim that these things can't be removed...that's bull. We pay a lot of money to use Workfront. These surveys do nothing for system improvements and end up confusing many of our users.

 

If you need feedback on the platform, you have a community of knowledgeable administrators who know this platform inside and out. Asking some guy who uses Workfront a few times a month to make requests? You don't need that feedback.

 

Stop this. Stop this immediately. None of us want this. None of us like this. The software is NOT free. Stop.

 

</rant>

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    1 reply

    RandyRoberts
    Community Advisor
    RandyRobertsCommunity Advisor
    Community Advisor
    February 16, 2023

    Just disable Pendo.io via a firewall or a redirect in your hosts files or your local DNS. Or you can send a request to your success manager or ASE and they will disable it for you. I guess Adobe doesn't have a problem spamming their customers, either that or Workfront is actually "nagware".

     

    You could also instruct your users to give it a big fat Zero and mark everything as "Very Dissatisfied".

      JohnJOSullivan
      JohnJOSullivanAuthor
      Level 5
      February 16, 2023

      We've asked our CSM and ASE to remove the **bleep** surveys from Workfront--twice. I'm almost sick of giving the "twice-yearly saying of The Riot Act" when users report this to us. 

       

      One would imagine saying "Please disable all surveys from Workfront" twice would be enough. But it's not. 

      jon_chen
      Community Manager
      jon_chenCommunity Manager
      Community Manager
      March 6, 2023

      Hi Jon,

       

      Our enterprise governance and admin governance boards voted on this. We decided that we want to opt out entirely from your surveys and any subsequent tool tips etc. 

       

      Please disable this ASAP.

       

      Thanks!

      John


      Hey, @johnjosullivan Thanks for reaching out. I have confirmed with the PM team that all the environments where you are a system admin have been opted out of all surveys and tool tips.

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