Request Queue Routing Rules

[GreenCaterpilla]

I have created a request queue project and I am trying to be able to have people add to the request queue in the left tab within a project and have the request go to that request queue project AND stay in the project. I have been using routing rules, queue topics etc to achieve both of these separately, but cannot find a way to make workfront follow two routing rules. 

Things I have tried:

- two routing rules (Stay in Project rule and Go to Issues Project rule). One set as default routing in queue details. 

- two routing rules (Stay in Project rule and Go to Issues Project rule). No default routing in queue details. 

- Queue Topics set up as part of request queue with the Go to Issues Project Rule as the Routing Rule. (Stay in Project Rule as queue details default)

[skyehansen]

I'm not sure I understand what you're trying to do but if people are submitting one issue, it does not get sent to two different places.

[Lyndsy-Denk]

I, too, could probably use some clarification around what you're trying to accomplish. That said, let's see if this information helps:

• Routing rules are designed to help you either move an issue to another project and/or assign the issue.
• In the absence of any routing rules (because it's not required), the default is for it to remain in the project of origin.
• You cannot send an issue to more than one location.

[kautuk_sahni]

@GreenCaterpilla Just checking in — were you able to resolve your issue? We’d love to hear how things worked out. If the suggestions above helped, marking a response as correct can guide others with similar questions. And if you found another solution, feel free to share it — your insights could really benefit the community. Thanks again for being part of the conversation!