Level 4

Q4 Update Request Enhancements-Thoughts on This?

Forum|Forum|4 months ago
September 3, 2025
13 replies
2635 views

In reviewing the Q4 Update documentation, I came across the new look for requests in preview. I can still see the old request page, but there is an option to "Use New Experience." The new requests page removes the option to change the Requests page layout. We have a Requests management report for users to track their requests that is very customized to our workflows. The new Requests page doesn't really meet our workflow needs and will seem confusing to our users.

From the documentation, new Requests seems to only be available for unified experience instances after the Q4 update. Our production instance is not on unified experience, but our non-productions instances are on unified experience. We don't have Planning now, but the documentation relates that the Request page change is an attempt to bring Workfront Planning and Workfront Requests together.

Will the new Requests page be mandatory at some point? Will the "Use New Experience" option be available to my non-unified experience production instance in the Q4 update? This isn't a great change for my company so we would like to understand the mandatory timelines better for this change and know what our users see on the Request page after the Q4 update is complete. Thanks!

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MegSVT

Level 4

I've skimmed through many of these comments and perhaps I've missed it (apologies in advance), but I am wondering about the "copy" function in the current experience and why has that disappeared in the new experience? Am I missing something??

EmeraldWe

Our group is also missing the "copy and resubmit" function, which is critical to the way we do work. Has anyone heard if this feature be permanently removed in the new experience?

C

ChristinaRe1

Yes, thanks @megsvt and @emeraldwe for bringing this up - our team submits many similar requests and needs the copy function - if that is removed it will be a huge step backwards.

JustinRenteria2

Level 6

Has anyone been successful in obtaining a list of users who have enabled the New Requesting Experience from Adobe? Our support person told me no such list exists but wondering if anyone else has heard differently.

K

KatherineLa

Community Advisor

In order for the UI to correctly display any given setting, that setting MUST be saved somewhere that can be cross-referenced with the user's record. That collection is the 'USERPF' collection, and you're looking for the attribute "enable-unified-requests". It will be true if they have that toggle turned on.

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PollyCo

Level 9

So this new toggle for the request/issue UX is another change that Workfront is forcing administrators to accept. The problem is that we can' t toggle that off for our users or ensure that our users don't even get that option. The UX is very disconnected to our overall user experience as the page does not look like what our other pages look like. What's the use of the layout template? The new UX is not controlled by the layout templates. They don't keep the available filters on the original page or layout we have so the new experience look so messy and then my users are lost on how to navigate the UX.