Proof approval not syncing to widget

[KaraVl1]

We continually experience 'proof sync' issues whereby proofs have been approved, but the user's widget is not updated. This is creating huge user dissatisfaction at our senior leadership level.

We've been told this is a 'known issue' which is over a year old:

This problem is a known issue, that our product team is aware of. This is being addressed in an overall reworking of the proof system. This will be part of a future release and is too complicated a fix to attempt to correct in a bug.

We're told to 'self monitor' and open a ticket for each case. We are now at minimum of 3 instances since we started tracking.

Is anyone else having this constant issue?

Adobe: What is the target fix date?  We've been told for months that 'new and enhanced' proofing is coming. WHERE IS IT?

[monicacardoso]

Hi @KaraVl1, 

If you haven't already, I would recommend submitting a ticket specifically for this situation where you can share your concerns about this behavior for the 3 instances together. 

The support team is happy to assist. 

- Monica 

[KaraVl1]

We have opened at least 3 tickets. I can only find two right now.

My Approvals widget is out of sync | E-001727789 | Do Not Delete:0475000000715 

Proof approval sync issue again | E-001691774 | Do Not Delete:0871020572101

[KaraVl1]

My Approvals widget showing approved proofs | E-001650028 | Do Not Delete:0871019871652

[kautuk_sahni]

@KaraVl1 Just checking in. Were you able to resolve your issue? We’d love to hear how things worked out. If the suggestions above helped, marking a response as correct can guide others with similar questions. And if you found another solution, feel free to share it — your insights could benefit the community. Thanks again for being part of the conversation!