Proof approval not syncing to widget

We continually experience 'proof sync' issues whereby proofs have been approved, but the user's widget is not updated. This is creating huge user dissatisfaction at our senior leadership level.

We've been told this is a 'known issue' which is over a year old:

This problem is a known issue, that our product team is aware of. This is being addressed in an overall reworking of the proof system. This will be part of a future release and is too complicated a fix to attempt to correct in a bug.

We're told to 'self monitor' and open a ticket for each case. We are now at minimum of 3 instances since we started tracking.

Is anyone else having this constant issue?

Adobe: What is the target fix date?  We've been told for months that 'new and enhanced' proofing is coming. WHERE IS IT?