Level 2

New Home Experience Discussion

Forum|Forum|2 years ago
July 10, 2023
18 replies
12232 views

I was reviewing the upcoming 23.3 release and saw that they dropped in a New Home Experience update (link). I find this new layout very promising, but after playing around in preview still very much in the camp of, this is not ready to be a default option. The widgets are inconsistent, we're losing functional features of the My Work list, and overall a bit confusing at this point. I was surprised with such a major feature announcement there was nothing out here in the community yet. What are other's thoughts on this new feature and how are they approaching any change management.

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MCriscella23

Level 2

I've experienced the same inconsistencies you laid out, as well as slower functionality of the page than the legacy Home screen.

I also find it to be a huge miss that no where on the New Home page (at least that I have seen) is a place for users to delegate their tasks/ approvals/ etc. This is a really big issue for us, and has already caused a bit of a headache. I would say this feature is definitely not ready for wide-spread use.

S

Sheri_Whitten

Community Advisor

I keep trying to use the new Home (so the annoying banner is doing something), but I still see problems that cause me to distrust it. So, I'm either annoyed with new Home inconsistencies, or frustrated with the blue banner that keeps reappearing in the old Home. I'm trying to be positive about this change, but it's becoming a challenge to do so. I was so excited during the initial user feedback Mazes and the beta, but I think that beta was way too short and not enough fixes were instituted before this was rolled out at large.

RandyRoberts

Community Advisor

You only get one chance at a first impression and they totally blew it. This was a rush job that suffers from the same thing all rush jobs suffer from; poor quality. And the banner will be forever known as that "annoying banner", just like those annoying surveys and that annoying blueprints icon in the waffle menu. These are things that cost us actual money and time. Will they never learn?

KierstenKollins

Community Advisor

From the Q4 Product Release Page:

Try New Home button removed for accounts that have disabled New Home

The Try New Home button is no longer present for accounts where New Home has been disabled. New Home must be re-enabled by the system administrator before individual users can use the button to try New Home.

Available on these dates:

Preview release: August 17, 2023
Production for fast release: With the 23.8 release
Production for quarterly release: With the 23.10 release

RandyRoberts

Community Advisor

Thanks Kiersten, good to know they're backtracking on their mistake.

I opted in for fast release just to get rid of that eyesore. I'll opt out right afterward to prevent another half-done rush job pushed into our instance.

ElissaLauber

Adobe Employee

Hi Everyone,

I'm Elissa, a UX Researcher. I wasn't on the new Home launch, but I wanted to ask this thread for specific functionality you're missing. I can surface the issues to the Design, Product Management, and Engineering teams.

From what I've read of the replies below it sounds like:

1. Not enough filters, views, and groupings

2. Sort/Grouping selections aren't saved and have to be reset each time

3. Can't click on Tasks to see what they are

4. Didn't see a big announcement/documentation like you've gotten before for a big rollout

5. Worker license can't add something to the To-Do list

6. Issue with To-Do list items and time-tracking (some want it to be available in resourcing and some don't)

7. Time logging doesn't show up for everyone

8. Nowhere to delegate Tasks, Approvals, etc. to others

9. Can't see To-Do list (i.e., personal task) notes any more

Did I miss anything?

-JC

Level 6

Hi Elissa, thanks for posting here. I'd like to add a few things:

"My Day/Week/Month" filter affects only some widgets and not others, and isn't able to be turned off for cases when you DON'T want to apply a time filter.
To-Do list items disappear if dated in the future outside of My Day/Week/Month filter - have to find them in Timesheet, open the task, and edit the dates to be within scope of My Day/Week/Month filter to show up again. If no date selected, item stays on To Do list, but then you're not able to track time to it (doesn't appear in Timesheet). This may be related to your #9.
"Mentions" widget shows more than just @ mentions - also shows updates on any task or issue where you've ever made an assignment on. Very unhelpful for sysadmins/coordinator roles who may be helping out in projects at a specific point in time, but then never need to hear about it again. A setting to toggle between "all updates" or "only @ mention updates" would be ideal.
Performance issues - magnifying browser causes long wait times for widgets to figure out resizing requirements. With new work from home age, I find myself having to zoom in and out a lot while screensharing, depending on the viewer's own monitor resolution
No ability for System Administrators to set up New Home layout/widget selection via layout templates for their users
This is a bit nitpicky and certainly includes user error, but the colour for the "Please try out the new home page and explore its updated features" banner is the same as the banner for the Preview environment. This has led to a few accidents when working quickly, thinking changes were being made to the Preview environment but they were actually done in Production. I've seen other comments noticing the same, so I think it's worth mentioning here for future updates requiring a banner.

I've submitted tickets as well as feedback through the button on the New Home for all of these. Our users, as well as my operations team, are all quite frustrated with these changes and would love to see the next iteration resolve these issues.

Thanks!

ElissaLauber

Adobe Employee

Thanks for all of this detail! I downloaded all of the Home feedback today and have been going through it. There are 1700 submissions, so I really appreciate this quick summary. I will add these to the list!

RandyRoberts

Community Advisor

How do I change my week to start on a Sunday or a Monday?

(OK, it's a trick question… only in the standard Home area!)

ElissaLauber

Adobe Employee

Just wanted to give you all an update that I have added your thoughts to the list I created and I've shared them with the Engineering lead and the UX Design leads. The Product Managers over this area are currently on leave, but I will share this with them when they return.

I also calculated and shared the overall satisfaction scores with ENG and UX.

Thank you to everyone who has commented on this thread. I want you to know that I have heard you, and I am doing my best to get your suggestions prioritized.

-JC

Level 6

Thanks @elissalauber!

ElissaLauber

Adobe Employee

Also, in case you haven't seen it, it looks like a few of these things were addressed in the 23.8 release a few weeks ago. For those of you who are on quarterly releases, you will not have seen these improvements yet.

Beth_Cl

Level 2

Great news, thanks for sharing!

S

Sheri_Whitten

Community Advisor

ICYMI, sharing the invite for an Adobe Experience League Live: Workfront Release Deep Dive - New Workfront Home Thursday, October 26th, 2023 at 9 AM PT | 12 PM ET

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