New Home Experience Discussion

Nowhere near ready for prime time. This is an alpha release at best. If they would just widgetize the current worklist so we didn't lose functionality, it would be fine. I don't see how you can take away functionality and not call it a major downgrade.

Here's how handling this rollout was explained to me by our awesome Success Manager:

(I unchecked the New Home default)

New Home Experience:

With this release, a new Home experience is launching. If your users land on Home (as set on their layout template as shown below) at the 23.3 release launch, they will land on the new Home experience.

If your users do not land on Home in their layout template as shown above and instead are directed to a dashboard, report, etc. the experience will not change. Users can still access Home if it is a widget in the Main Menu (waffle) per their layout template. Last, System Admins can opt users out of this new experience through two ways:

1.  Allow users to opt-out in their own view by selecting the “Go back to the current home” button that will appear on their Home screen to go back to the old experience.
2. In Preferences, unclick the option to allow users to see the new Home experience (screenshot below).

broad summary: I think many of us who looked at it provided feedback around lack of custom fields (as well as filters and groupings); missing functionality such as work object delegation; concerns around nomenclature and its interaction with Terminology functionality; and last but not least, the need for governance. The feedback was well received, and I think it was a major factor in producing the checkbox to opt out of the functionality so that it wouldn't impact those users who rely on how Home currently works. I think the team is also working on improvements driven in some part by the feedback.

That said, if you have users on your team who have to log time frequently, or field requests through teams, these users are probably a good source for you to trial the New Home with.

Adobe Workfront seems to, more than ever, have their own agenda regarding new features and functionality, forcing Sys Admins onto their immediate timeline. The new Home is a perfect example of where they are trying to be speed-to-market but key existing functionality is missing. 

Adobe Workfront - Please allow Sys Admins the ability to be strategic and intentional with the release of new updates for their instances! 

On a related note, it's wonderful that Randy still has a Customer Success Manager. Our dedicated Workfront CSM was taken away recently per Adobe Workfront’s new “dynamic support model.” It was unexpected and disappointing to lose this key partner that we have had for years, for our large, growing instance. We were told that the criteria to have a dedicated Workfront CSM has shifted to include an organization’s entire Adobe footprint, yet they wouldn’t share what type of footprint would be required in order to be able to transition back to the dedicated Workfront CSM model, to which other companies are still privy. Because we no longer have a dedicated CSM, it was an inefficient, time consuming, uphill battle to get just a portion of the information Randy’s CSM shared with him.

I've opted our instance out of the new Home. We're working on implementation now, with completely new users most of them don't know enough about what they will need to see to set up Home themselves. Without a way for Admins to give them a starting place, we've decided to opt out for now.

BUT today we're seeing the blue bar across the top of the Home EVERY time we go back to Home no matter how many times anyone clicks the X. I've already had comments saying that is annoying and I'm sure I'll get lots more questions asking what this is and I'll have to spend time explaining that it's not ready for them yet.

If Admins decide to opt out, users shouldn't see something continuously asking them to opt in.

I was hoping I could replace my custom dashboard with the new home, but there aren't nearly enough filters, views or groupings at my disposal to do that switch. 

Mostly I am confused at the top that tells me how many tasks are due today, this week or this month but no way to actually see what those specific tasks are. That part isn't clickable. Am I missing something??

I agree, typically we're used to having a lot more control and prep for a rollout this big on the admin side. I missed the original announcements since it was buried in other release announcements and all of our users were blindsided by this rollout on 7/21. 

This dramatic change to our user experience should have been treated like the New Experience rollout with high-visibility on documentation, recommendations for implementation and system admin control on who sees the new view when. Just like the new experience rollout, we would have gradually introduced this new view, set up any templates if possible to make the view what admins see fit to start off with for our users, set up training and do a soft roll out before an official launch. 

We had to do an emergency communication to have everyone revert back to the current/old Home view for now until my admin team can figure out the new view ourselves, search through for documentation and plan out a transition plan properly, but I feel like we missed the boat on a huge change and Friday morning on 7/21 was very jarring to our users including myself. I would like to know when the current view will be discontinued so I can plan accordingly. I'm hoping there is communication/documentation out there that speaks more to this.

Does anyone else find that the new Home blue banner instantly triggers the jarring thought that you are in a lower environment instead of Production? Poor color choice on Adobe Workfront's part for this banner as it is almost the exact same lower-environment blue and, as others have stated in this thread, it's not possible to make the banner go away even after clicking the X.  

This deployed while I was on vacation...ouch.

I agree with the sentiment that this is not yet ready for prime time. 

I've noticed that some users can log their time from the My Work module in the new home, but the time logging feature does not appear for everyone. Our normal process, across teams is for users to rely on their Home Worklist to manage work and log hours, so this inconsistancy is throwing a wrench in the works.  Has anyone else seen this or have suggesions on how to correct?

I also wish sort and grouping selections were retained.  Its' a hassle to have to reset them every time