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DeniseMoore
DeniseMoore
Level 4
July 19, 2025

My Approvals Widget

  • July 19, 2025
  • 2 replies
  • 1419 views

The Approvals Widget has switched order so the oldest are on page one.

We would prefer it go back to the way it was -- newest to oldest.

I am an admin and haven't made any purposeful revisions to any setup or layout for this to occur and cannot find a place to change it.

Any ideas?

    2 replies

    skyehansen
    Community Advisor
    skyehansenCommunity Advisor
    July 19, 2025

    I’m currently talking to Adobe about this and they can’t fathom why I want to be able to toggle the sort order. So far my reasoning has been that it is possible to do this everywhere else in the system, and I have also made a recording of the experience of many of our “proof managers’” view (they manage the proof review process) showing a bit about how annoying it is. Without this ability I think we would have to try and set something up in Fusion to remove old approvals but even so, it’s a lot to handle.

     

    I would appreciate hearing your reason for why you need it back the way it was, so I can add it to my own list and continue to fight the good fight. Hope we can help each other.

      DeniseMoore
      DeniseMooreAuthor
      Level 4
      July 20, 2025

      Interesting. Well, let's just say, I can't fathom why they would think I would want to toggle to the last page to get to the most recent. ; )

      I would like it back to the way it was because I appreciate not having to click on other pages to get to the most recent requests for approval. I appreciate the new ones being at the "top" so to speak. Having them on page one let's me more quickly get to these. I also don't like that you can't right click within the widget to open up the task or project or whatever in a different tab. That slows me down as well. Thanks for asking!

        skyehansen
        Community Advisor
        skyehansenCommunity Advisor
        July 21, 2025

        thanks for the response. I’m wondering if you can expand a bit on why you need to see newest first. As you can guess, I got questioned on this as well. I’m not sure if my answer was lame or not (I said the old ones were “there for a reason [the reason for mine being that those are the proofs they are managing rather than the ones they are assigned]”) but I think if you have a reason it would be good to lead with that. Thanks again. 

          jbarron
          Adobe Employee
          jbarronAdobe Employee
          Adobe Employee
          July 22, 2025

          Great discussion - and glad to see some familiar faces in here! I have a fundamental question... why are approvals sticking around for so long without having a decision made on them by the stakeholder? I'd love to help solve that problem as well (getting to the root cause of pages and pages of outstanding approvals) so anything showing up in that list gets actioned quickly. Thoughts?

            KierstenKollins
            Community Advisor
            KierstenKollinsCommunity Advisor
            Community Advisor
            July 22, 2025

            Hi @jbarron, 

             

            Thanks for joining the conversation. 

             

            Here's our situation.

             

            We use a 3 stage automated workflow, with reviewers on the 1st stage. We do not allow reviewers to add comments after they deadline has passed - our work moves quickly so we have proof windows of 4 - 8 hrs. When the deadline has already passed and the reviewer missed their chance to review, we have to move on. Which in turn the reviewers have no way to clear their widget and I have to step in and do some locking and archiving to get them to go away. Sometimes after a project is fully completed, they are still stuck on the widget. It has been a huge pain point since we move to the new home not being able to have a filter to take out the late proofs.

             

            For additional context, we set everyone to reviewer and approvers on purpose. Our Traffic team sets up the proofs and will add default groups of users based on what the PM has provided. Different parties are responsible for different pieces of the asset and it's not always clear who is the final approver. This allows us to keep the work moving without deciphering the final approver.

             

            My hope it that Workfront could find a way for these proof to fully drop off the widget once the deadline has passed. Or add a filter to be able to hide Late items. It would make my life a lot easier too as the admin. It's a clunky experience current state.

             

            I have brought this up with Support in the past and threw this out on a recent ask me anything event trying to find a solve. https://experienceleaguecommunities.adobe.com/t5/workfront-events/workfront-ama-ask-me-anything-about-workfront-proof/ec-p/748798#M437

             

              jbarron
              Adobe Employee
              jbarronAdobe Employee
              Adobe Employee
              July 22, 2025

              Great context, thank you Kiersten! 

               

              For others, is your use case similar to Kiersten above? So more specific to multi-stage approvals with deadlines passing?

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