Has anyone used Fresh Service?

[Christina_Jarosz]

I'm curious what everyone's experience has been using Fresh Service in terms of integrating with (or in place of) Workfront. 

We are currently in a merger with another company and this was the legacy tool they used for most of their requests. 

[shirinshaikh]

Hi Christina,

I have used Fresh Service in the past and my experience is as follows: As a ticketing system, FreshService is good to use as it has capabilities to showcase all new tickets (requests) in a view with details of assignments and statuses. 

However, we did not have project management capabilities like Workfront - to be able to create workflow templates, convert into projects and manage project plans. 

It only worked as a ticketing system which could be used for updating statuses. Complex workflow management like approvals, templates, portfolios, etc. were not available.