[Event Follow-Up] Mastering Email Notifications in Adobe Workfront - May 7, 2025
Thank you all for joining today’s Customer Success Workshop, Mastering Email Notifications in Adobe Workfront! In this 1-hour interactive session, we discussed the different notification types available in Workfront, key email notifications, best practices for managing them, and actionable recommendations to help you and your team stay informed without feeling overwhelmed. If you have an additional tips to share or question to ask, reply to this post!
If you weren't able to attend live, no worries - watch the on-demand recording and download the slide deck below:
And here's a quick summary of the tips and resources that were shared in the chat:
- Uncheck the box for "Send emails from Workfront when a comment is made on a proof" via Setup > Email > Review and Approval to avoid duplicate notifications.
- Over communicate initially so as not to miss notifications then instruct users to use the email footer option to turn off what they don't want to receive.
- Ask your users what’s working well and what isn’t. They may not say it directly, but you can listen to their complaints or questions in meetings and adjust notifications to address those issues.
- If email or in-app notifications aren’t working, try something different – look to build a dashboard with a series of reports or utilize automatic report deliveries to get the information out there.
- If users aren’t receiving (email) notifications, you always have the option of logging in as them to confirm the notification is turned on in their profile. Reach out to Customer Support as well if you get stuck!
- Consider turning off the emails associated with statuses changes – are these causing more noise than informative action?
Thanks again and we hope to see you at more Customer Success workshops later this year. Be sure to check out the Events page on Experience League for the full list and to register.