Can you please stop sending surveys to our users? Please? | Community
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JohnJOSullivan
JohnJOSullivan
Level 5
October 23, 2025

Can you please stop sending surveys to our users? Please?

  • October 23, 2025
  • 2 replies
  • 657 views

So, I logged into Workfront this morning and I was greeted to this:

Oh wait, sorry, that wasn't it. It looked more like this:

Now. We have begged Adobe, through our TAM, our CSM, and other acronyms to stop sending surveys to our users. And this one...I'm really hoping it only went to admins. I took the survey only so I could get to the end so I could say "STOP SENDING OUR USERS SURVEYS."

The questions had NOTHING to do with a typical user's day-to-day use of the tool. It had more to do with config and the like. Is there any way to know the scope of this pointless survey? I pray that it was only sent to sysadmins...but similar surveys have been sent out to our entire user base in the past.

The typical response is that your marketing department needs this data. I'm sorry, but no. If you really want to run surveys, it should NOT be within the tool that my company pays a huge amount of money to use. And if you're sending a survey to everyone, the data is going to be garbage.

And here's the kicker: We are currently running a survey of our users. So now, do I have to fear that the users are going to get "survey fatigue" and not fill out the survey that we need? We need that data. Your marketing department doesn't. 

Ugh...I'm even sick of hearing me complain about this. Can we just use the tool without being harassed to take surveys? Or do we have to pay an add-on to be left alone?

So, on behalf of every single system administrator who got this survey--STOP. 

    2 replies

    JohnJOSullivan
    JohnJOSullivanAuthor
    Level 5
    October 23, 2025

    My goodness, y'all are tenacious:

     

    KristinFarwell
    Adobe Employee
    KristinFarwellAdobe Employee
    Adobe Employee
    October 23, 2025

    @johnjosullivan - Hey, John. Thanks for flagging this. This guide was created and sent by the Workfront Product team. I've just checked and the good news is, it was ONLY sent to System Admins. I have asked them to amend the messaging to include that as I can absolutely see the concern with something like this going to all users. 

    KristinFarwell
    Adobe Employee
    KristinFarwellAdobe Employee
    Adobe Employee
    October 23, 2025

    Appreciate the feedback from you both. Truly. One thing worth noting is that these guides are not from the Marketing team, they are from the Workfront Product Management org asking for feedback for their development roadmap next year. I can't guarantee they won't share surveys again as they are trying hard to ask for feedback before developing new things, and sometimes these surveys may go to users. I've scheduled time with that team to review their guide creation process and determine a better way to message these so a) it's clear who is receiving them (i.e. "You are receiving this because you are an Admin"), and b) there is a bit more context in the message of what is being asked (vs. just "feedback.").

    My team (which is in Marketing, please don't hate me), is currently looking at a better way to include in-product guides for ENABLEMENT. We're very likely going to go back to more of a "Help Center" style button in the product where folks can click if they want more info on a particular feature vs. showing a tip on the interface itself. I think between that and the AI Assistant, that may give you a lot more control over how you get help when you need it.

    Would either of you be open to reviewing that strategy when I get a little farther along?

    K
    Community Advisor
    KatherineLaCommunity Advisor
    Community Advisor
    October 23, 2025

    Looks like they made that update quickly, this is MUCH better! Something like this, I'm happy to give feedback on to help make the product better. 

     

    In-product guides/enablement I'm generally happy to support, provided that it's applicable to features my org actually uses. Getting panicked emails/teams/carrier pigeons from people with genuine data security concerns that an unapproved AI has ingested our protected client data into some public LLM model is something I'm much less enthused about however. Maybe suggest only showing those tool-tips to orgs that have a signed AI agreement? 

     

     

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