Can you please stop sending surveys to our users? Please? | Community
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JohnJOSullivan
JohnJOSullivan
Level 5
October 23, 2025

Can you please stop sending surveys to our users? Please?

  • October 23, 2025
  • 2 replies
  • 657 views

So, I logged into Workfront this morning and I was greeted to this:

Oh wait, sorry, that wasn't it. It looked more like this:

Now. We have begged Adobe, through our TAM, our CSM, and other acronyms to stop sending surveys to our users. And this one...I'm really hoping it only went to admins. I took the survey only so I could get to the end so I could say "STOP SENDING OUR USERS SURVEYS."

The questions had NOTHING to do with a typical user's day-to-day use of the tool. It had more to do with config and the like. Is there any way to know the scope of this pointless survey? I pray that it was only sent to sysadmins...but similar surveys have been sent out to our entire user base in the past.

The typical response is that your marketing department needs this data. I'm sorry, but no. If you really want to run surveys, it should NOT be within the tool that my company pays a huge amount of money to use. And if you're sending a survey to everyone, the data is going to be garbage.

And here's the kicker: We are currently running a survey of our users. So now, do I have to fear that the users are going to get "survey fatigue" and not fill out the survey that we need? We need that data. Your marketing department doesn't. 

Ugh...I'm even sick of hearing me complain about this. Can we just use the tool without being harassed to take surveys? Or do we have to pay an add-on to be left alone?

So, on behalf of every single system administrator who got this survey--STOP. 

    2 replies

    JohnJOSullivan
    JohnJOSullivanAuthor
    Level 5
    October 23, 2025

    My goodness, y'all are tenacious:

     

    KristinFarwell
    Adobe Employee
    KristinFarwellAdobe Employee
    Adobe Employee
    October 23, 2025

    @johnjosullivan - Hey, John. Thanks for flagging this. This guide was created and sent by the Workfront Product team. I've just checked and the good news is, it was ONLY sent to System Admins. I have asked them to amend the messaging to include that as I can absolutely see the concern with something like this going to all users. 

    JohnJOSullivan
    JohnJOSullivanAuthor
    Level 5
    October 23, 2025

    Thank you for validating this! As I mentioned, the threat of a survey right before we're launching an extremely important survey was infuriating.

    That said, as a company we would prefer that only sys-admins get those messages. I cannot tell you how many tickets we received about the API depreciation. We have a very robust instance with solid governance and communication. We go out of our way to let our users know when things are changing. 

    I get that marketing folks like data. But we are your customers. Frankly, I don't care about your marketing people. We care about our users, ensuring that their use of the tool is as painless as possible.

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