Can I pull information from a scenarios history of a request processed through Fusion? | Community
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D
DawnmarieD
Level 5
May 1, 2025
Question

Can I pull information from a scenarios history of a request processed through Fusion?

  • May 1, 2025
  • 2 replies
  • 598 views

We lost some of our requests during a specific time (May-December 2024). Looking to see if I can pull either the original request or the request that was created by Fusion before another scenario created a task/subtask/issue from the request in another project.

 

Any help would be helpful. I am not fluent in API, JSON or any dev. lingo. But, I can copy and paste and finagle my info. to make it work.

 

Thank you in advance,

=D

2 replies

Lawson02
Lawson02
Level 6
May 1, 2025

What do you mean by lost? What happened to the requests, were they deleted?

 

If they were deleted there is a recently deleted section in the setup section.

 

 

    D
    DawnmarieDAuthor
    Level 5
    May 2, 2025

    Thank you. Based on the dates it is longer than 30 days and cannot be restored via WF.

     

    The process works like this:

    Webhook > Fusion (scenario 1) creates a Issue and puts it on a Landing Project in WF > Fusion (scenario 2) pulls from that Landing Project and creates a task, sub task(s), issue(s) from that issue.

     

    Initially everything worked fine, I must have made a change at some point in WF that resolved the issue when the task was created from scenario 1 and now those issues no longer exist they were deleted from WF. I must have changed it back so now I have all the issues after December and everything is back to "normal".

     

    Because the initial request comes via a web page and we convert it in Fusion to a WF request then convert that request to a task, sub task and issue, the original information from the first issue is lost and may have since been changed at the WF level. I need to pull into a report the information from those original requests but do not have them to get that information. I would like to pull the history from Fusion to recreate those issues from May - Dec.

     

    I hope this helps in providing more information about the process and what I am trying to achieve. I also recognize this may not be possible but trying to do my due diligence.

     

    Thank you again,

    Dawnmarie

     

     

     

     

    Lawson02
    Lawson02
    Level 6
    May 5, 2025

    This would probably be a question for support. I would submit a ticket and see what they can do about it.

    kautuk_sahni
    Community Manager
    kautuk_sahniCommunity Manager
    Community Manager
    July 16, 2025

    @dawnmaried Just checking in — were you able to resolve your issue?
    We’d love to hear how things worked out. If the suggestions above helped, marking a response as correct can guide others with similar questions. And if you found another solution, feel free to share it — your insights could really benefit the community. Thanks again for being part of the conversation!

    Kautuk Sahni
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