Workfront customers currently rely on manual checking of the Product Releases page. This is a high-risk process because there are frequent changes to the relevant release data and it is often spread across several deep-linked sub-pages, making new updates nearly undetectable without constant, dedicated oversight.
We propose a Fusion "Product Release Watchdog" template that establishes a zero-fail, proactive governance framework to ensure system stability and accelerated feature adoption for all customers.
Key Automation Functions:
- Continuously scans the release pages and triggers only upon true detection of a new (quarterly/monthly) release or update to the list of enhancement features.
- Instantly creates a standardized Change Management Review Project in Workfront, ensuring an actionable task for every release feature.
- Extracts every Enhancement Feature and creates an assigned task, immediately informing the System Admin, Group Admin, or assigned team to begin Preview environment testing, and the decision on communication strategy for internal audiences.
- Eliminates human error, secures system governance, and accelerates the test, feedback, and communication cycle.
This template would deliver a boost to customer satisfaction and adoption by:
1. Ensuring Seamless Transition: Minimizing disruption from new releases by enabling thorough pre-release testing and feedback submission.
2. Accelerating Feature ROI: Faster, organized review means customers can implement and leverage new features sooner, driving immediate return on investment.
3. Building Trust: Providing reliable targeted communications based on early validation, reducing user friction and confusion.
