Adobe, please stop sending pop-ups to our end users! | Community
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Level 2
August 16, 2022

Adobe, please stop sending pop-ups to our end users!

  • August 16, 2022
  • 1 reply
  • 961 views
Yet again, Adobe should NEVER be sending anything to our end users! Twice this week, our end users have received pop-ups inside the system that should have never been sent to them. As System Admins, we make the decisions on what our users can see and interact with as part of our company requirements and the needs of our platform. Adobe sending surveys or messages about system changes to our end users is unwelcome and frustrating, as they do not align to how we communicate with our teams. Yesterday was a pop-up for a usage survey and today a pop-up for the depreciation of the Scheduler. This is yet another example of Adobe not listening to the community, as this is not the first time these types of threads have been shared. @Jonathan Chen, please help us to escalate this to leadership, because clearly there is a communication gap since this keeps happening.
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1 reply

RandyRoberts
Community Advisor
Community Advisor
August 17, 2022

You can request these surveys be turned off via a support ticket.

Caveat: Since it uses Pendo, all other Pendo functions will stop working. So far the only thing I know of that will stop working is the Feedback button on the Beta filters. But there may be more.

Level 10
August 18, 2022

@randyroberts for the heads-up about the beta filter "feedback" button. Yet another well thought out implementation, tying the two together.

*grabs bridge of nose and shakes head*

I really need to get in the habit of just marking my feedback as "0" and just gum-up the data that Adobe thinks is so important they are allowed to harass my users to get it.