Migration to the Adobe Business Platform - the new Adobe Identity and Admin Console

I just noticed that my Community Profile is "personal account" and the profile for the console is a new blank account 😞   I haven't submitted a ticket yet, but hope this can be merged somehow so that I can have easy access to my history. 

@sheriwh, Hi Sherri, in your post above, you mention about sending out preemptive email communication to your users about the migration. I was wondering if you would be able to share example of that communication. We are in the beginning stages of migration and would like to have a communication that I can send to users when it is time to provide them with information on what to expect and what they may need to do. On the Support Site, I could not see any communication examples provided by Workfront for this. Any help would be appreciated. Thanks.

Hi @terryhy , the email template is available to all sellers on the SP site - Adobe Workfront Customer Success Resources On-Demand. Adding it here for easier reference, you can directly access with the following link: https://adobe.sharepoint.com/sites/WFCXCustomerSuccess/SitePages/CS%20On%20Demand.aspx#top-resources

Subject: Welcome to Adobe Workfront!

Body:  

Hi [customer name],

Welcome to Adobe Workfront!

We are excited to partner with you as we continue to transform the way people plan, execute, and automate work.

To access Adobe Workfront, please work with your Adobe Admin Console System Administrator to create your Workfront Product Profile Administrator in the Admin Console. Please refer to this article. Next, follow these step-by-step instructions to add yourself as a user in Workfront.

Here are some resources that will help you get started:

• Learn the “what” of Workfront with this Adobe Workfront Overview and see how it will help your teams control their time and get back to doing what they do best – quality work
• You will learn about customer success tips and best practices at the Adobe Experience Cloud Blog
• Adobe Experience League is the go-to place for documentation and training
• Be sure to check out the Events page to view and register for FREE, interactive workshops, hosted each week by the Adobe Workfront Customer Success team. 

Thank you,

The Adobe Workfront Team

Hi Sonia,

I can't get to the link you posted above.

Request Id: dcedf3bb-a18e-4707-bf0d-7d0a7d7a1202
Correlation Id: b90f13a1-501f-4000-e09d-b87262655760
Timestamp: 2024-03-08T16:04:59Z
Message: AADSTS90072: User account 'Pia.Raymond@flagstar.com' from identity provider 'https://sts.windows.net/97730094-151b-4438-a840-84762ef0cdae/' does not exist in tenant 'Adobe' and cannot access the application '00000003-0000-0ff1-ce00-000000000000'(Office 365 SharePoint Online) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.

@soniaespejo 

@4266475 

Hi Sheri,

I would love to see what communication you sent to your users. Will you please share them with me?

Sure @terryhy and @meswede1. It's nothing special, but I added it below. If you are not a Google Workspace company, you'll need to customize this to your enterprise workspace provider. I exported a list of users who logged into Workfront in the past six  months to easily grab their email addresses and sent them the following:

Workfront - New Login Screen Coming Soon

Hello,

If you have any trouble accessing Workfront, please reach out to me for assistance.

Hi @jonahmc,

I was reviewing this Log in as another user post, and noticed this warning: 

When I then logged into mydomain.sb02.workfront.com (which has been onboarded to the Adobe Admin Console, as a test), I was in fact able to both see and use the Login As feature, as usual.

Is the documentation simply out of date, or (hmm...) will the Login As eventually not be available under Adobe Admin Console?

Regards,

Doug 

@sheri_whitten were you able to get your Adobe accounts merged?  The using two different web browsers thing isn't working out as well as I thought it would.

@chloewy not yet - my case is still open, but they inadvertently made it worse. Apparently, they deleted my new community profile altogether which didn't allow me to log in at all and the Workfront community page just kept flashing for me. They restored the new profile, so now we're back to square one, but they're confident they can fix it. I'll keep you posted and provide my case # if they do get it fixed. In the meantime, I'm getting to know the Microsoft Edge browser pretty well...

They've completely revoked my entire Support account at this point, so I can't open new tickets or follow-up on any existing ones through the portal regardless of browser. I don't mind calling in to open tickets but it's then impossible to make any additions or see the statuses. 

So far all we've gotten done is migration of my single admin account in a sandbox environment and even that was enough to break things.