"Open in FrameMaker" option not working | Community
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T
tsherman1
October 7, 2022
Question

"Open in FrameMaker" option not working

  • October 7, 2022
  • 2 replies
  • 2303 views

The "Open in FrameMaker" option in our AEM Guides instance is showing up fine -- and it used to work for me. But lately (I think since upgrading versions of Guides and FrameMaker (to 2020), when I click "OPen in FrameMaker" to open either a .dita file or .ditamap file in FrameMaker, the screen just sort of blinks and then nothing happens. This happens to one of my coworkers as well, but is working properly for a handful of my other coworkers. I've checked that .dita and .ditamap files are set to open in Adobe FrameMaker 2020 by default on my system. I tried to allow pop-ups for our aem production instance. Any other ideas on why the OPen in FrameMaker option is not working for me and how to fix it? Thank you!

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2 replies

DivrajSingh
Adobe Employee
DivrajSinghAdobe Employee
Adobe Employee
October 7, 2022

@tsherman1 : Since this is working for some of your coworkers and not working for few including you - so AEM Guides upgrade should not be an issue as I understand. Probably the "Open in FrameMaker" action is not able to find the FrameMaker application to launch on your system.

Can you check if you have multiple versions of FrameMaker installed on your system? or if FrameMaker registry is valid? - you may reach out to FrameMaker support for steps on this.

    T
    tsherman1Author
    October 17, 2022

    Thank you for your quick response Divraj! I've entered a FrameMaker support case to see if they can help me fix it. It's a very handy option! And to answer your first question, I no longer have two versions of FrameMaker installed, but I did when this issue first started happening. I now only have 2020 installed, I removed 2019 a few weeks ago. Thanks! 

      B
      Beaula123
      Level 4
      September 25, 2024

      How to disable this open in framemaker option from Guides. We disabled this in XMLEditorConfiguration, but still appearing after recent Guides upgrade to 4.6.0 and showing the empty page.

        kautuk_sahni
        Community Manager
        kautuk_sahniCommunity Manager
        Community Manager
        October 16, 2024

        @tsherman1 Did you find the suggestion helpful? Please let us know if you require more information. Otherwise, please mark the answer as correct for posterity. If you've discovered a solution yourself, we would appreciate it if you could share it with the community. Thank you!

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