'Failed to download asset' error message using Guides 4.01 and FrameMaker 16.04 | Community
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sfrost
Level 2
April 10, 2023
Solved

'Failed to download asset' error message using Guides 4.01 and FrameMaker 16.04

  • April 10, 2023
  • 1 reply
  • 995 views

I'm suddenly receiving an error message when trying to open a topic or ditamap via FrameMaker 16.04 connecting to AEM 4.01 via the connection manager. Connection to AEM is successful, but opening of topic/ditamap is not. I can connect to another AEM server instance and topics/ditamaps open without fail. I'm not sure if this is a FM issue or an AEM issue; posting here in hopes someone else has seen it. I've tried rebooting, restarting FM, resetting the AEM connection in FM via the conneciton manager. All fail.

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Best answer by punagpal

To fix this ,

  • Open FrameMaker
  • Go to Edit->Preferences ->CMS->Adobe Experience Manager
  • Make sure "Use UUID based referencing " checkbox is checked if you are using UUID based AEM Guides and unchecked if you are using Non-UUID based AEM Guides.

     

    Let me know how it goes for you

1 reply

punagpal
Adobe Employee
punagpalAdobe EmployeeAccepted solution
Adobe Employee
April 11, 2023

To fix this ,

  • Open FrameMaker
  • Go to Edit->Preferences ->CMS->Adobe Experience Manager
  • Make sure "Use UUID based referencing " checkbox is checked if you are using UUID based AEM Guides and unchecked if you are using Non-UUID based AEM Guides.

     

    Let me know how it goes for you
    S
    sfrostAuthor
    Level 2
    April 11, 2023

    This is the fix! Thanks so much!

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