☕[AT Community Q&A Coffee Break] WEDNESDAY 4/12/23, 8am PT: AI Features, Automated Personalization & Auto-Target with Matthew Bailie & Georgia Frailey of the Adobe Target Consulting Team ☕ | Community
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Amelia_Waliany
Adobe Employee
Adobe Employee
February 28, 2023

☕[AT Community Q&A Coffee Break] WEDNESDAY 4/12/23, 8am PT: AI Features, Automated Personalization & Auto-Target with Matthew Bailie & Georgia Frailey of the Adobe Target Consulting Team ☕

  • February 28, 2023
  • 13 replies
  • 8783 views

Join us for the next Adobe Target Community Q&A Coffee Break 

taking place Wednesday, April 12th, 2023 @ 8am PT - 9am PT 

REGISTER HERE

We'll be joined by Matthew Bailie (aka @bailie) and Georgia Frailey (aka @georgiafr1), both Senior Solutions Consultants for Adobe Target, an@simochen of the Adobe Technical Support Engineering team, who will all be signed in here to the Adobe Target Community to chat directly with you on this thread about your Adobe Target questions related to:

 Target's AI Features, specifically Automated Personalization and Auto-Target

PARTICIPATING IS EASY:

  • Sign in to the Community, Reply to this thread with your questions related to the Adobe Target topics covered 
  • Stand-by during the hour as the experts weigh in ~ this way you can clarify your question or ask for more details directly 
  • THAT'S IT!  *(think of this as the Adobe Target Community equivalent of an AMA, (“Ask Me Anything”), and bring your best speed-typing game) 

INSTRUCTIONS 

  • Click the blue “Reply” button at the bottom right corner of this post
  • Begin your Question with Georgia's and Matthew's Community Usernames: @georgiafr1 and @bailie
  • 💡Something already coming to mind?💡 Feel free to post your topic-related questions in advance, to ensure our experts get a chance to weigh in on your question while they're signed in for the hour 

REGISTER HERE

 

 

As a Senior Business Consultant for Adobe Target, Matthew leads online optimization go-
to-market strategies for Fortune 500 companies across retail, financial, hospitality, and healthcare business verticals. For Fortune 100 companies, he creates industry-leading personalization frameworks and optimization roadmaps toward improving customer journeys across traditional marketing channels ~ websites, mobile app, and email. 

 

 

 

Georgia has over a decade of experience as an Adobe Senior Business Consultant, with trusted strategic partner clients in the Fortune 100 that spans multiple industries, specializing in opportunity-identification and personalization, both in digital space and omnichannel. 

 

 

Curious about what an Adobe Target Community Q&A Coffee Break looks like? Be sure to check out the thread from our latest 2/1/23 Adobe Target Coffee Break  with Adobe Target Product Marketing Manager @bkostakwith extra support from @shelbygoff  of the Adobe Technical Support Engineering team. 

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13 replies

Level 1
April 12, 2023

Hello, first time here so not sure how it works. I run AT activities for my company and I'm curious about using the Auto-Target feature. Right now we run A/B tests using the Auto-Allocate feature. Would like to hear more about when/why we would use the Auto-Target feature instead of the Auto-Allocate.

Thanks!

Adobe Employee
April 12, 2023

Hey @robertcase1, good question! In short, Auto-Allocate will send more traffic to the best overall winner. Whereas Auto-Target will predict and serve the best experience for each visitor during each visit. So Auto-Allocate is an optimization tactic while Auto-Target is a personalization tactic. Make sense? 

Level 1
April 12, 2023

Thanks, that does help!

Adobe Employee
April 12, 2023

Good "morning" depending on where you are! Looking forward to coffee and chatting 

 

Adobe Employee
April 12, 2023

Good morning! I'm Simon Chen, a Technical Support Engineer for Adobe Target. I'm happy to be joining this Q&A session to assist Matthew and Georgia with answering any questions. I can be reached with @simochen.

Level 2
April 12, 2023

@bailie Hi, on sites where there's not alot of traffic--would auto allocate be the best option for testing

bailie
Adobe Employee
Adobe Employee
April 12, 2023

Hi @rcbt , thanks for your question!
Auto-Allocate is better suited for low traffic pages (ballpark sub 2,000 visits per day). Auto-Target requires per experience a minimum of 1,000 visits and 50 conversions per experience for machine learning models to generated. Keep in mind there are ways to increase traffic to a page my using redirects or coordinating a marking push to increase traffic for a time period. 

Level 2
April 12, 2023

thanks- just to confirm by sub 2000, you mean less than 2000 visits per day?

bailie
Adobe Employee
Adobe Employee
April 12, 2023

Welcome everyone! I'm Matt Bailie a Sr. Business Strategy consultant. Georgia and I are looking forward to chatting with all of you today. 

New Member
April 12, 2023

Hi Guys, how are you? As @robertcase1 it's my firt time here. I'd like to discuss about how is the best way to use: 

-Automated personalization

-experience targeting

-multivariate test

 

And what's the best pratics to use: Manual, Auto-allocate and Auto-target

Adobe Employee
April 12, 2023

Hey @jeffersonba, here's an easy way to organize your thoughts about Target activities:

 

Optimization: 

A/B: I assume you get that one

Auto-Allocate: Similar to A/B, however it consistently allocates more traffic to the overall winning experience

Multi-Variate: Discover which element is the most influential. 

 

Personalization:

Experience Targeting: rules based personalization. Ex: People in California will see X experience, People in NY will see Y experience

Auto-Target: machine uses context of each user to predict and serve the experience they are most likely to convert on. Bonus: use same easy setup as A/B. Models generates at experience level. 

Automated Personalization: Scalable way to personalize when multiple locations involved - such as order of content. Models generate at the offer level. 

 

Amelia_Waliany
Adobe Employee
Adobe Employee
April 12, 2023

Hi @jeffersonba , Welcome to the Target Community and thanks so much for this great question! This Adobe Target Activities Guide may also be helpful here!

Level 2
April 12, 2023

Hi - Ok i think i figured it out... 

I am a consultant working with several clients. 

 

I have one client who is very interested in the AP feature, and we tried running a couple of experiments to get a feel for it. 

1) We found it extremely difficult to get any insight from the available reporting. How do you recommend you get those insights?

2) The machine is only as good as the data you feed it, so we gathered having a stronger tracking implementation for Target with more customer relevant data points will be better. However there is also no control over which data points the machine will use. This makes it harder to tune the system. How do you recommend going about this? ideally we can exclude data points where they are not relevant?

bailie
Adobe Employee
Adobe Employee
April 12, 2023

Hi @gavinattard 

 

1) I hear you on it being difficult to get insights from the insights reports. I created a document that help teams analyze these two reports. @amelia_waliany will upload the document here in this post. The document will explain best practices for learning from the AP/AT insights reports. 

 

2)You can send a ticket to client care and have them remove segments from ML model generation. 

Adobe Employee
April 12, 2023

wasn't aware of this. Looks interesting and a potential path forward. woudl be good to see a UI for this in AT

 

 


Good idea Gavin

April 12, 2023

Can you help explain the difference between Auto-Target and Recommendations? My company has used Auto-Target to display marketing offers on our homepage and wonder how using Recommendations for those offers would differ.

bailie
Adobe Employee
Adobe Employee
April 12, 2023

@ajasullivan Auto-Target uses customer attributes to generate look-alike models to help predict who should see what content. These models incorporate both customer behavior (pages visited, what are they clicking on) along with their attributes (1st-3rd party data). Auto-Target is more about creating a personalized experience. Recommendations is a much lighter in that only the algorithm you select (e.g. post popular, most viewed) is used to determined what content to show to the customer. Also, with Recommendations you don't get ML insight reports. There are different use cases for Auto-Target and Recommendations.

Adobe Employee
April 12, 2023

Also @ajasullivan, think of Recommendations as things such as "people who viewed this, viewed that" scenario which involves a large library of content such as products or articles.

Level 2
April 12, 2023

We have a requirement on our website where we need to update a section from target after a link click on a dynamic section. What is Adobe recommendation for the way to do it.

Adobe Employee
April 12, 2023

Hi @tushar_kar, from my understanding of the question, you're looking to update a section of an activity after clicking on a link selector. You can use the Modifications panel in the VEC while editing the activity to make several possible changes, mainly through CSS Selector, Mbox, and Custom Code modifications. These changes include inserting offers or changes to the actual element itself.

You can learn more through the following documentation: https://experienceleague.adobe.com/docs/target/using/experiences/vec/modifications/vec-code-editor.html?lang=en

Level 2
April 12, 2023

@bailie & @georgiafr1 hello! 

My question is around the latest release and now being able to use A4T with Auto Target activities. https://experienceleague.adobe.com/docs/target/using/release-notes/release-notes.html?lang=en Is there any different setup needed to use it or is it simply choosing Analytics as the reporting source vs. Target when you're setting up your test? Anything else to be aware of from a reporting standpoint? 

Thanks!

Adobe Employee
April 12, 2023

Hi @optimizing! Yes, you can absolutely use A4T as the reporting source for Auto-Target. There are modifications that you must apply so that attribution is correct. Please see this link for thorough instructions and context: https://experienceleague.adobe.com/docs/target-learn/tutorials/integrations/set-up-a4t-reports-in-analysis-workspace-for-auto-target-activities.html?lang=en

 

Hope that helps!