"You cannot save data typed into this form" ! | Community
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J
Joel-CNVI
Level 2
April 29, 2016
Solved

"You cannot save data typed into this form" !

  • April 29, 2016
  • 14 replies
  • 97758 views

Has anyone figured out a workaround?  I know there are other free viewers (tracker software) but small business client isn't going to like that they have to pour thousands into reader extensions.  There must be a way for a PDF designed in LiveCycle ES4 v.11 and allow the end user to save a copy (and submit via email) from Acrobat Reader DC.  I see lots of threads complaining about this very simple problem but I do not see any solutions that utilize a free adobe reader.  I am aware of the PRINT to PDF solution but not all end users have a PDF printer on their computer.  Adobe please help. 

    Best answer by George_Johnson

    You can't use Reader, you have to use Acrobat. So your client will have to get Acrobat and Reader-enable the forms that you develop. If you don't have Acrobat, you can download and install the trial version so you can test this out.

    14 replies

    George_Johnson
    George_Johnson
    Level 6
    April 30, 2016

    An option is to Reader-enable the form with Acrobat DC. It doesn't have the licensing restrictions related to enabled documents that previous versions do. You won't be able to Reader-enable documents for your client with Acrobat, but your client can.

    J
    Joel-CNVIAuthor
    Level 2
    April 30, 2016

    What are the specific steps to do this?  Thank you so much in advance!

    George_Johnson
    George_Johnson
    Level 6
    April 30, 2016

    Open the form in Acrobat DC and select: File > Save as Other > Reader Extended PDF > Enable More Tools

    J
    Joel-CNVIAuthor
    Level 2
    April 30, 2016

    I do not have that option.  Opened file in Reader DC version 2015 and when I click SAVE AS OTHER, I get only two options

    text

    word or excel

    Is there a permission I have not set in LiveCycle ES4?

    George_Johnson
    George_JohnsonAccepted solution
    Level 6
    April 30, 2016

    You can't use Reader, you have to use Acrobat. So your client will have to get Acrobat and Reader-enable the forms that you develop. If you don't have Acrobat, you can download and install the trial version so you can test this out.

    J
    Joel-CNVIAuthor
    Level 2
    April 30, 2016

    Wow.  So after paying hundreds for Livecycle turns out I also need Acrobat?   top that off with the unpleasant icing that Adobe doesn't even offer phone support for Livecycle.  Adobe you make me exhausted.

      George_Johnson
      George_Johnson
      Level 6
      April 30, 2016

      You don't need Acrobat, your client does. It's far less cost than LiveCycle Reader Extensions, which would have been the only option before Acrobat DC was available. Licensing costs can be as low as $14.99/month. So if their need is limited, it can be done for very little.

      J
      Joel-CNVIAuthor
      Level 2
      May 1, 2016

      Client is technologically challenged.  They want nothing to do with creating PDFs, sending PDFs, etc.  They hired me to create their forms which will be available from a password protected directory on their website and stored (after completion) on a HIPAA compliant email server.  Why is this so complicated?

        W
        wlt_1953
        Level 2
        March 4, 2018

        I have Acrobat DC, so why can't I Reader enable the LiveCycle form and distribute to the user?  The targeted user-base only has reader and cannot install anything anyway; even on a trial basis.

          T
          Tony-46719125
          Level 2
          March 7, 2018

          Try doing the following. Don't know if it is available in DC or requires DC Pro.  With the file open in DC,

          From the File menu

          Select ‘Save as Other…’

          Select ‘Reader Extended PDF’

          Select ‘Enable More Tools (Including form fill-in and save)…’

          This step will need to be done every time after you make any changes to the form.

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