Livecycle Designer Error- everytime I open FORMS-HELP!

Karen,



Are you on Vista? I have Vista Ultimate and I have not been able to find the 8.2 folder either. In Vista they changed the folder structure under Documents & Settings but even after doing extensive research I haven't found the folder!



So we have at least one thing in common - We "upgraded". If you are using Vista then it might be a problem with Vista upgrades!

No Vista, no. I'm using XP SP3 on this machine. I have not been able to find the folder, though, even with detailed directions.



I'm working on a shared system, so I have my own log on. Does that make a difference?

More Info: DG 10/22



One of my users just started getting this message when trying to load a form in,

He is on XP SP2.

------------------------------------

"ADOBE LIVECYCLE DESIGNER ES"

Error Signature

Appname: formdesigner.exe AppVer: 8.2.1.3144 ModName: formdeisnger.exe

ModVer: 8.2.1.3144 Offset: 000a50cb

------------------------------------



Tried repairing/reinstalling LiveCycle and entire Acrobat 9 PRO program



Uninstalled, reinstalled.. same problem.



I uninstalled windows updates that went on during the last week or two, and also did a windows restore back 2 weeks, when the problem wasn't happening... That didnt help either.



Not Good News: could only find one thread on this and no one seems to have an answer.

http://www.adobeforums.com/webx/.3c061766

Dave,



I have had the same problem and have tried numerous re-installs, etc. - same as you and nothing helps!



I initially posted my problem at: http://www.adobeforums.com/webx/.59b68faf/10. Some of the users have reported problem resolution with removing Microsoft SQL Server and deleting the Designer 8.2 folder. I have tried both and they don't help!



I thought the problem may be Vista related but users with XP/SPx are also having same problem so it is NOT Vista related!



And nobody from Adobe is taking notice or trying to help either!

Did anyone try calling tech support? Or is there somewhere more specific we can send our problems? I doubt they read every one of these messages every day.

Can anyone who is having these issues send the crash dump to livecyle8@gmail.com and I will forward them to R&D for investigation.



Here are instructions on where and how to get the dump files.



=================================================================

Sometimes it is useful to capture an ad-hoc minidump file from FormDesigner when it crashes. Here are instructions for doing this on Vista, and XP.

On Vista 32 bit, wait for the app to crash, and while the "your app has crashed" dialog is still visible, go to Task Manager process list, right click on FormDesigner .exe, and select "Create Dump File' from the context menu. After the dump file is written, its location will be shown in a second dialog box. The "designer crashed" dialog can then be dismissed.

For Vista 64 bit, I think the dump files produced this way are probably not useful, because they will show stacks for the "64 bit side" of the 32 bit process, which is not what we want to look at. For Vista64, it is probably necessary to attach a real debugger to FormDesigner .exe and write a dump file.

On XP, if the default drwtsn32 post-mortem debugger is installed, the dump of the last crash is available at "C:\Documents and Settings\All Users\Application Data\Microsoft\Dr Watson\user.dmp". If the user has installed a different post-mortem debugger (e.g. visual studio) or disabled things somehow, then an ad-hoc dump can be made by waiting for the "designer crashed" dialog, and leaving that open. Then go to task manager's process list and note the process ID of FormDesigner .exe. Then bring up a command prompt and type:

Drwtsn32 -p designer_PID

where designer_PID is the process ID of FormDesigner .exe found in task manager. After that, the "designer crashed" dialog can be closed, and the dump will be found in "C:\Documents and Settings\All Users\Application Data\Microsoft\Dr Watson\user.dmp".

Along with the crash dump file, you should provide the exact build number of the FormDesigner executable you are running (e.g. 8.2 is not sufficient.) You can find the build number by right clicking on FormDesigner .exe and looking at the "Details" tab. It's the "Product Version" entry.

Paul,



I have the .dmp file but it is too large to send by e-mail - 192 MB /65 MB Zipped. Is there any other way I can send it?

I am trying to get access to an FTP server where you can place the file. Cna you send me your email details to livecycle8@gmail.com and I will send back the FTP server details?



Thanks for your patience

My e-mail address is desaipr@dslextreme.com.

got something to work. Yay.



Here is what I did to get it to work.

1) Signed on as administrator and uninstalled Adobe 9 pro completely.

2) Reinstalled Adobe 9 pro into a DIFFERENT destination folder.

3) Tested LiveCycle, and it worked.

4) Logged back on as the user that was having problems... It DIDNT work.

5) Logged back on as Administrator, renamed his folder under DOCS AND SETTINGS

6) Logged back on as the user, ultimately creating a new folder for him under DOCS AND SETTINGS

7) Tried LiveCycle, and it worked.

8) Copied over the rest of his data from his old profile to his new

9) He is good to go. (Beats reinstalling windows and whatever else...)



Let me know if that helps anyone else.