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AdobeID24
AdobeID24
Level 5
June 21, 2022
Solved

AEM Renewal exam with different adobe id

  • June 21, 2022
  • 3 replies
  • 5693 views

Hi Team,

I had completed my certification in Adobe Certified Expert - Adobe Experience Manager Sites Developer (Adobe Experience Manager) from my previous organization. That time I logged in to the portal with organization's id . Now  I switched to another organisation and I am unable to get my certification from current organization's id . 
May I know how can we transfer certifactions from one organsation to another organisation? My certifcate has expired and I want to renew the certificate for that I have to give certification re-newal exam but I don't have old certification details because of login issue. 

Kindly help me to resolve this issue . 

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    Best answer by SantoshSai

    Have you tried after updating your adobe profile ?, Information used for SSO. I was able to do it without raising any ticket to help desk. 


    @sunil_kumar_ 

    1. Visiting Adobe Account - https://account.adobe.com/profile# Updated email 
    2. Logged in to https://www.certmetrics.com/adobe/ with my updated email address and navigating to profile 
    3. I can still see my old email address and cannot able to update it as it is read only

    Anything else I'm missing here?
    Refer below links where it says has to be reached to Adobe Support team

    Reference: https://experienceleaguecommunities.adobe.com/t5/adobe-experience-manager-forms/name-change/m-p/456763#M2442

    https://experienceleaguecommunities.adobe.com/t5/adobe-analytics-questions/which-account-should-i-use-to-take-adobe-analytics-certification/m-p/411716#M797

     

    3 replies

    SantoshSai
    Community Advisor
    SantoshSaiCommunity Advisor
    Community Advisor
    June 21, 2022

    Hi @adobeid24 ,

    That's possible to get your earned certification be transferred to the current Id - please raise your concern at certif@adobe.com and describe your problem in details.

    Hope that helps! Good Luck!

    Regards,

    Santosh

    Santosh Sai
      sunil_kumar_
      sunil_kumar_
      Level 5
      June 21, 2022

      @adobeid24 , You don't need to change your adobe id. You just update your company name and company email in your profile. Login with existing credentials https://www.certmetrics.com/adobe/ and update. 
      You may need to update your adobe profile. Update your new organisation company name and email at the places. Keep your personal email also updated in case you need to update anything in future.

        SantoshSai
        Community Advisor
        SantoshSaiCommunity Advisor
        Community Advisor
        June 21, 2022

        The primary email which is binded from previous organization here https://www.certmetrics.com/adobe/ cannot be changed and @adobeid24 mentioned he signed up with organization’s Id

        Moreover, Even if you can manage to login with previous organization credentials,

        • login Id still will be the same - you may say that upper right corner of the page.
        • There is no room for updating personal Id - your primary email it self is your login Id (You can just able to update company email)

         

        For that reason we have to reach out to Adobe Support team.

        Santosh Sai
          sunil_kumar_
          sunil_kumar_
          Level 5
          June 21, 2022

          Unfortunately, we can’t! Please verify here updating your Email Address https://www.certmetrics.com/adobe/ 


          Have you tried after updating your adobe profile ?, Information used for SSO. I was able to do it without raising any ticket to help desk. 

            Shiv_Prakash_Patel
            Community Advisor
            Shiv_Prakash_PatelCommunity Advisor
            Community Advisor
            June 22, 2022

            Hi @adobeid24 ,

             

            If you are able to logged in to the portal with previous organization Id and password then simply you can navigate to https://account.adobe.com/ (Edit Profile) or https://account.adobe.com/profile#  and update  your Primary email (Adobe ID).

             

            In another case if you are not able to login then you have to reach adobe help desk - https://helpx.adobe.com/in/manage-account.html 

             

            Thanks

             

            Shiv Prakash
              SantoshSai
              Community Advisor
              SantoshSaiCommunity Advisor
              Community Advisor
              June 22, 2022

              @shiv_prakash_patel Did you tried? Please check my steps here and tell me If I missed something https://experienceleaguecommunities.adobe.com/t5/adobe-experience-manager/aem-renewal-exam-with-different-adobe-id/m-p/457397/highlight/true#M131727

               

              Santosh Sai
                shivprakash
                shivprakash
                June 22, 2022

                Hi @santoshsai , @adobeid24 ,

                 

                Yes, You are right. I have tried, when we update Primary email (Adobe ID) using this documentation  - https://helpx.adobe.com/manage-account/using/edit-adobe-account-personal-profile.html/ , It will update the login details for adobe product and services ( i.e. You can use new email and old password to login).

                 

                Even you can login to Adobe Certmetrics with updated email and password -https://www.certmetrics.com/adobe/candidate/demographics.aspx . So from here you can schedule the renewal exam and give it before the expiration date. If your certification got expired then you are not eligible for renewal.

                 

                For updating the email in Adobe Certmetrics My Profile, You have to reach out to adobe help desk.

                 

                Regards !

                 

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