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InDesign CC 2015 crashes on export to .article file

Forum|Forum|10 years ago
December 7, 2015
24 replies
9660 views

I'm running CC15 build 11.2.0.99. I've created a document that I would like to export to an article, but when I go to File > Export... and select DPS Article, InDesign will crash every time. I've even created a very basic layout with just a couple of shapes and it will still crash. I've also deleted InDesign preference files. Does anyone else experience this issue or have a suggestion?

I'm running on Mac OS X Yosemite 10.10.5

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Best answer by bobbr3212

The team resolved this issue by updating the InDesign CC 2015 plug-in. You can either wait until the updated plug-in becomes available through an InDesign CC 2015 update, or you can manually download and install the DPS tools here: Digital Publishing Solution Help | Install tools for DPS 2015

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C

casadesign80

Hi Christophe-

We are having the same issue.

Thanks,

Capitan 10.111 - InDesign CC2015 - Crash DPS Article Export - Pastebin.com

bec6

Having the same problem in InDesign CC 2015.2 (11.2. 0.99) It crashes everytime I export a DPS article. Not sure if the articles are ok, as it's such a faff to try and preview them using DPS Preflight, I haven't got that far yet!

R

reqNickname

Not sure if this is related but I had the same issue on a windows machine. On export to article the file would be created but Indesign would crash. Problem went away after I rebooted the computer.

K

korayy96102472

same issue with windows

T

teryg

Any solution?

I'm having the same issue. I'm using InDesign 2015 build 11.2.0.99. Machine is a 2010 MacBook Pro with 8G of memory and not much other than InDesign running at the time it crashes. Operating system is El Capitan, 10.11.2. What's really worrisome is that I'm going to be asking students to use this feature of InDesign next semester. Having the software crash every time they try to put out an article is going to make for a difficult learning environment.

D

DavidFatkin

Hi.

We’ve been in touch with Adobe technical support directly and this is a known bug with no fix yet available. This is, quite frankly, just not good enough from Adobe; the issue has been evident for over a month now and they are aware of the problem. I have pressed our account manager for help. Sorry I can't offer you more help.

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nathanm206

Adobe Employee

The team has been working on a fix since the issue was reported. There were a few challenges in isolating the failure that slowed up progress, but those have been overcome. I don't yet have an exact timeline for when the fix will be deployed, but it is a top priority for the dev team.

One note, the .article file is actually properly created. The crash is occurring after the operation completes. This doesn't make the crash less disruptive, but you may find that information helpful.

If feasible, you can install and run InDesign CC 2014 on the same system and use that to create article files. Instructions for installing previous versions of CC apps can be found here: Download and install Adobe Creative Cloud apps

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JSLDRSHIP

‌I am having the same issue on windows 10.....

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nater68112119

Having the same issue. Mac Yosemite 10.10.5 (14F27) InDesign CC 2015. Does not create the .article file at all before the crash.

B

bobbr3212

Accepted solution

Adobe Employee

The team resolved this issue by updating the InDesign CC 2015 plug-in. You can either wait until the updated plug-in becomes available through an InDesign CC 2015 update, or you can manually download and install the DPS tools here: Digital Publishing Solution Help | Install tools for DPS 2015

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