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luniaBlue
Dec 7, 2015 5:48 AM UTC
Solved

InDesign CC 2015 crashes on export to .article file

I'm running CC15 build 11.2.0.99. I've created a document that I would like to export to an article, but when I go to File > Export... and select DPS Article, InDesign will crash every time. I've even created a very basic layout with just a couple of shapes and it will still crash. I've also deleted InDesign preference files. Does anyone else experience this issue or have a suggestion?

I'm running on Mac OS X Yosemite 10.10.5

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bobbr3212Accepted solution
Adobe Employee
Jan 9, 2016 1:05 AM UTC

The team resolved this issue by updating the InDesign CC 2015 plug-in. You can either wait until the updated plug-in becomes available through an InDesign CC 2015 update, or you can manually download and install the DPS tools here: Digital Publishing Solution Help | Install tools for DPS 2015

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24 replies

JonAshby
JonAshby
Dec 7, 2015 10:49 AM UTC

Yes we're having the same problem at my company, although not across the board. W can't figure out why though. Tried it with new black documents and still happens


Versions:

MacPro late 2013 3.5Ghz 6-Core

OSX 10.11.1 El Capitan

DPS CC 3.4.1.181

InDesign 2015.2 (11.2.0.99 Build)


Any help much appreciated.

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BobLevine
BobLevine
Level 6
Dec 7, 2015 12:29 PM UTC

Moved to DPS2015 forum.

A crash report might help. Post it on pastebin.com and post a link to that here.

Do not post the crash report here.

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luniaBlueAuthor
Dec 7, 2015 4:29 PM UTC

Heres a crash log:

ID CC 2015 crash log - Pastebin.com

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jakobb61060112
jakobb61060112
Dec 8, 2015 8:26 AM UTC

Here is mine:

Process: Adobe InDesign CC 2015 [820] Path: /App - Pastebin.com

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Tof_Jossic
Adobe Employee
Tof_JossicAdobe Employee
Adobe Employee
Dec 8, 2015 9:34 AM UTC

Hi,

Can you all check whether or not you also get a crash when exporting to Interactive PDF for instance?

Thanks.

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jakobb61060112
jakobb61060112
Dec 8, 2015 9:42 AM UTC

Exporting to Interactive PDF works fine here.

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JonAshby
JonAshby
Dec 8, 2015 9:54 AM UTC

Exporting to interactive PDF fine here too…

Crash report here:

InDesign Crash on export to article - Pastebin.com

thanks…

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Tof_Jossic
Adobe Employee
Tof_JossicAdobe Employee
Adobe Employee
Dec 8, 2015 10:45 AM UTC

I'm not able to replicate in a 10.10.5 OS with ID CC 2015 (11.2.0.99 Build). What I've done is I've logged a bug with the product team so they can take a look at the various crash reports you provided.

I'll keep you posted on the investigation.

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jakobb61060112
jakobb61060112
Dec 8, 2015 10:53 AM UTC

BTW: I'm using OS X El Capitan Version 10.11.1 if that helps.


Thanx a lot!

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seekandenjoy
seekandenjoy
Level 2
Dec 8, 2015 8:04 PM UTC

We are having the same issue.

One computer is on

Yosemite 10.10.4 and one on EL Capitan 10.11.1

Here is a crash reports.

Process: Adobe InDesign CC 2015 [16327] Path: /A - Pastebin.com

I did notice the article export time stamp does read as if it worked. When Tested, also worked but the update crashed 2x before I could see it.

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