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SOLVED

XMLForm.exe crashes in event log

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Level 2

Hello to all,

Event log writes below error continuously. Application seems working properly but considering event log keeps writing this error  what if it effects somehow. I wanted to get your opinion about what can be the reason and how can we fix this issue? 

 

 

Faulting application name: XMLForm.exe, version: 3.6.19011.0, time stamp: 0x5c91e427
Faulting module name: CoolType.dll, version: 5.14.6.42002, time stamp: 0x5ba2eae7
Exception code: 0xc0000409
Fault offset: 0x001d36ae
Faulting process id: 0x21b4
Faulting application start time: 0x01d70210625828e7
Faulting application path: C:\Adobe\Adobe_Experience_Manager_Forms\crx-repository\bedrock\svcnative\XMLFormService\bin\XMLForm.exe
Faulting module path: C:\Adobe\Adobe_Experience_Manager_Forms\crx-repository\bedrock\svcnative\XMLFormService\bin\CoolType.dll
Report Id: 5c9b7bbd-526f-445b-84be-b6e09b186eff
Faulting package full name:
Faulting package-relative application ID:

 

Details:

Log Name: Application
Source: Application Error
Date: 2/13/2021 5:23:02 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: **
Description:
Faulting application name: XMLForm.exe, version: 3.6.19011.0, time stamp: 0x5c91e427
Faulting module name: CoolType.dll, version: 5.14.6.42002, time stamp: 0x5ba2eae7
Exception code: 0xc0000409
Fault offset: 0x001d36ae
Faulting process id: 0x2044
Faulting application start time: 0x01d70213bb05f23a
Faulting application path: C:\Adobe\Adobe_Experience_Manager_Forms\crx-repository\bedrock\svcnative\XMLFormService\bin\XMLForm.exe
Faulting module path: C:\Adobe\Adobe_Experience_Manager_Forms\crx-repository\bedrock\svcnative\XMLFormService\bin\CoolType.dll
Report Id: 11852946-9ff9-4df1-adc7-3dd9f0938f89
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2021-02-13T14:23:02.030109600Z" />
<EventRecordID>66149</EventRecordID>
<Channel>Application</Channel>
<Computer></Computer>
<Security />
</System>
<EventData>
<Data>XMLForm.exe</Data>
<Data>3.6.19011.0</Data>
<Data>5c91e427</Data>
<Data>CoolType.dll</Data>
<Data>5.14.6.42002</Data>
<Data>5ba2eae7</Data>
<Data>c0000409</Data>
<Data>001d36ae</Data>
<Data>2044</Data>
<Data>01d70213bb05f23a</Data>
<Data>C:\Adobe\Adobe_Experience_Manager_Forms\crx-repository\bedrock\svcnative\XMLFormService\bin\XMLForm.exe</Data>
<Data>C:\Adobe\Adobe_Experience_Manager_Forms\crx-repository\bedrock\svcnative\XMLFormService\bin\CoolType.dll</Data>
<Data>11852946-9ff9-4df1-adc7-3dd9f0938f89</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>

1 Accepted Solution

Avatar

Correct answer by
Employee

The CoolType.dll has to do with font related functions. It is also used in Adobe Creative products. When this error shows up you may have issues with a font management software or possibly a problem with one of your font files?

Did you open a support case with Adobe? I am assuming that you have support when running AEM Forms server software.

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0 Replies

Avatar

Correct answer by
Employee

The CoolType.dll has to do with font related functions. It is also used in Adobe Creative products. When this error shows up you may have issues with a font management software or possibly a problem with one of your font files?

Did you open a support case with Adobe? I am assuming that you have support when running AEM Forms server software.

Avatar

Level 10

@funal Make sure the fonts directory and user access are correctly mapped.