We're experiencing an issue with collections not being able to add users

[MatthewSt7]

We recently started experiencing an issue where we cannot add groups to view collections and wondered if anyone else is seeing the same thing?

[Pranay_M · Accepted solution]

Hi @MatthewSt7,

The problem involving adding groups to view collections could be related to permissions, user roles, or system settings. If the user or group does not have the necessary permissions to modify collections, this could prevent adding groups. Recent updates or changes or Misconfigurations in the system could have altered the functionality.

Steps to Investigate

1. Verify Permissions: Ensure that the user attempting to add groups has the necessary administrative rights. Check if the groups have the correct permissions set to be added to the collections.

2. Review Recent Changes: Look into any recent changes or updates in the system that might have affected this functionality.

3. Consult Documentation and Support Channels: Review the documentation for any notes on changes to group management or known issues.

4. Test with Different Accounts: Try adding groups using different accounts or roles to determine if the issue is isolated to certain users or groups.

5. Error Logs: Examine any error messages or logs that appear when attempting to add groups. These logs can provide insights into what might be going wrong.

Thanks

[Khushwant_Singh]

@MatthewSt7 , Is the issue resolved? or is any additional information required to help you resolve the issue? 

[Khushwant_Singh]

@MatthewSt7 , Please let us know if any additional information required to help you resolve the issue. Thanks!