We're experiencing an issue with collections not being able to add users | Community
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January 27, 2025
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We're experiencing an issue with collections not being able to add users

  • January 27, 2025
  • 1 reply
  • 538 views

We recently started experiencing an issue where we cannot add groups to view collections and wondered if anyone else is seeing the same thing?

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Best answer by Pranay_M

Hi @matthewst7,

The problem involving adding groups to view collections could be related to permissions, user roles, or system settings. If the user or group does not have the necessary permissions to modify collections, this could prevent adding groups. Recent updates or changes or Misconfigurations in the system could have altered the functionality.

Steps to Investigate

  1. Verify Permissions: Ensure that the user attempting to add groups has the necessary administrative rights. Check if the groups have the correct permissions set to be added to the collections.

  2. Review Recent Changes: Look into any recent changes or updates in the system that might have affected this functionality.

  3. Consult Documentation and Support Channels: Review the documentation for any notes on changes to group management or known issues.

  4. Test with Different Accounts: Try adding groups using different accounts or roles to determine if the issue is isolated to certain users or groups.

  5. Error Logs: Examine any error messages or logs that appear when attempting to add groups. These logs can provide insights into what might be going wrong.

Thanks

1 reply

Pranay_MAdobe EmployeeAccepted solution
Adobe Employee
January 28, 2025

Hi @matthewst7,

The problem involving adding groups to view collections could be related to permissions, user roles, or system settings. If the user or group does not have the necessary permissions to modify collections, this could prevent adding groups. Recent updates or changes or Misconfigurations in the system could have altered the functionality.

Steps to Investigate

  1. Verify Permissions: Ensure that the user attempting to add groups has the necessary administrative rights. Check if the groups have the correct permissions set to be added to the collections.

  2. Review Recent Changes: Look into any recent changes or updates in the system that might have affected this functionality.

  3. Consult Documentation and Support Channels: Review the documentation for any notes on changes to group management or known issues.

  4. Test with Different Accounts: Try adding groups using different accounts or roles to determine if the issue is isolated to certain users or groups.

  5. Error Logs: Examine any error messages or logs that appear when attempting to add groups. These logs can provide insights into what might be going wrong.

Thanks

Khushwant_Singh
Adobe Employee
Adobe Employee
February 3, 2025

@matthewst7 , Is the issue resolved? or is any additional information required to help you resolve the issue? 

Khushwant_Singh
Adobe Employee
Adobe Employee
February 4, 2025

@matthewst7 , Please let us know if any additional information required to help you resolve the issue. Thanks!