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SOLVED

Unable to view/download forms from the AEM Forms App

ScribbleScrabble
Level 2
Level 2

Hi all,

 

We are trying to use the AEM forms app, from the Google Play Store/IOS App Store, however we've been unable to open our forms from within the app. We are able to see which forms are available in the app, but not the ability to open/download them. The text "Download failed" also appears below the title of the forms. 

Image1.jpg

 

  

1 Accepted Solution
workflowuser
Correct answer by
Employee
Employee

Please log a support ticket with Adobe support

View solution in original post

10 Replies
Mayank_Gandhi
Community Advisor
Community Advisor

@ScribbleScrabble  What is the version of app and aem forms add on package on the server?

ScribbleScrabble
Level 2
Level 2

Hi Mayank,

We are currently using the latest version of the app from the IOS App Store, Ver. 6.5.7. As for the forms package version we are using AEM Forms Add-on Packages: 6.0.138.

workflowuser
Employee
Employee

 is it happening with all the forms?

can you create another form and try

ScribbleScrabble
Level 2
Level 2

I have synced another form with the app and it gives the same error. I've created a task as well and the "Download Failed" text also appears underneath the task name.

Image2.jpg

 

workflowuser
Correct answer by
Employee
Employee

Please log a support ticket with Adobe support

View solution in original post

Mayank_Gandhi
Community Advisor
Community Advisor

@ScribbleScrabble  A similar issue is already in progress. We will update the thread will the fix release. 

ScribbleScrabble
Level 2
Level 2

Hi Mayank,

 

Just wondering, is the issue residing with the app itself or could it be a configuration that needs to be changed from AEM?

And to add to this, I tried the Windows version of the app as well and am encountering the same "download failed" issue.