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SOLVED

Unable to raise ticket

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Level 2

Option is greyed out for us to raise a ticket.

We,ve logged in with our personal account. But we are looking for it as our organization has bought the certificates for application usage.
How can we raise a ticket with this.

Please help.

1 Accepted Solution

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Correct answer by
Employee Advisor

@sailikhithrajukonduru 

If you're trying to raise the ticket to get the latest RE certificate, then for a quicker turnaround, you can DM the organization name and LWS deploy-to-id for your organization.

We can get the details cross-checked internally and share the certificate with you.

Hope this helps.

View solution in original post

2 Replies

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Employee Advisor

Do you have support agreement with Adobe?

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Correct answer by
Employee Advisor

@sailikhithrajukonduru 

If you're trying to raise the ticket to get the latest RE certificate, then for a quicker turnaround, you can DM the organization name and LWS deploy-to-id for your organization.

We can get the details cross-checked internally and share the certificate with you.

Hope this helps.